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Trying to Pack and go in windows 10 file explorer and it crashes. We are able to pack and go with in Solidworks 2019. What can I do?

Question asked by Mike Suess on May 10, 2019
Latest reply on Dec 3, 2019 by Matt Willms

We have a few engineers that are having trouble with pack and go. They are trying to use it while in Windows 10 file explorer. Then they click to save the file explorer crashes.  They can however pack and go with in Solidworks. So is this a common issue? Is there something we can do to fix it? We recently upgraded to 2019. Any ideas? THanks