Virusalize 2019 Standard...
When I started using Visualize a few months ago the group selection tool was very handy for applying a single color to a whole subassembly, making the process of rendering quick work. About a week ago however it quit working and I can no longer apply an appearance to a group. I can apply it to the whole model or one part at a time. Have I missed something?
Thanks in advance....
That was short lived. The group selection tool stopped working shortly after my last post.
Hi Dale,
Your description alone isn't telling of the issue(s). You're referring to "selection" but also discussing how Appearances are applied. Appearances are always, only applied to Visualize Parts, in the model tree. What that ultimately means will also depend on how your models are being imported into Visualize, as the various import part grouping modes, will result in different model tree structures (different break down of parts) and subsequently a change in what/how things are selected and what parts are updated when an appearance is applied.
What does your model tree look like?
Are you actually selecting things or trying to apply appearances?
Based on your model tree, what geometry (Visualize parts) are you expecting to be updated when applying the appearnce?
How did you original import the model (what import grouping mode have you used? Or are you using the Visualize Plug-In for SW?)
Also just as a general aside note, as you've been posting a lot of issues recently. Are you working with you VAR on these things? The forums are great, and folks help each other out, and some of us at SW are on here helping as well. That being said the purpose of the forum isn't to be a full on "support channel". If you are experiencing bugs, the way to get them officially "on our plates" is to work with your VAR. If they are not able to help/guide you to solutions and the issues are reproducible and seen as bugs, then they get reported from the VAR to our internal support teams, where tickets/SPR's get raised and eventually they land in our laps. Just providing all this as background in case you weren't aware. Those of us here working on Visualize are EXTREMELY grateful for the vocal and active community we have here on the forums..and you'll see some of us internal folks helping out and announcing things when time allows. But "officially speaking" your support channel starts with your VAR. Hope that helps in some way. Keep in mind the issues need to be fully understood and reproducible, in order for anyone to provide useful feedback, and/or categorized as bugs which we could reproduce and (hopefully) fix.
Cheers,
Ron
Thanks Ron, you've covered a lot of ground here, it would take me hours to answer all your questions in detail. To skip to your last question, yes I have worked with our VAR since we purchased Visualize in February and have been spent untold hours documenting, creating RX video and logs and going over the problems in sessions with our support, so you can imagine how disappointed I was to find that several of these bugs I reported like the "LiveUpdate fail" and "missing appearance data" still exist even though they were supposedly corrected in SP3.
Hi Dale,
Glad you worked with your VAR. Have you been provided any "SR" numbers for reports of these that came in from the VAR to our internal support team? if there's internal SR's I can find someone in support to provide us (I'm in development) some more detail. When an SR turns into an actual bug report, you would be notified via an automated system of this...as well as be automaticaly notified when the bug has been verified as fixed/resolved. It's a process that works well...albeit not always the speediest to get through all the various channels.
I noticed your "LiveUpdate failed" post. This seems unrelated to the issue which I've separately indicated on the forums here as fixed. What was fixed, was the general regression that Live Update was overwriting newly applied Visualize appearances, with the SW appearances. In your case, we'd need more information to understand why it's just flat out failing. The Visualize log files, the fileset itself quite likely, your system information, etc. So again, if you have SR's via your VAR, feel free to share (via PM if you like) and I'll see if we can locate some of the data to take a closer look.
Thanks Ron, I wasn't given any SR numbers, I would have to ask my VAR.
Your description of the live update appearance problem is exactly the opposite of what I experienced and reported, the newly applied Visualize appearances were the ones that were retained after save while the imported appearances were removed, they went to default gray.
After installing SP3 the selection tools are now seemingly working correctly again. Maybe it was SP2 that dorked them up to begin with.