Mark Johnson

How to have the best support experience!

Discussion created by Mark Johnson Employee on Apr 12, 2019
Latest reply on Apr 16, 2019 by Dan Golthing

Morning everyone,

I’ve had the privilege of meeting many of you at SolidWorks World or User Advocacy Day in our Waltham campus. Before the most recent User Advocacy Day, Rachel York and I came up with a flow chart for getting the most out of SolidWorks Support.


Several of you have reached out for copies of this so I am pleased to share a SolidWorks Blog post I drafted yesterday about this.

Here is a link to the article:


EDIT: If you RMB on the images, you can select "Open image in new tab" to see the full res flow charts if you wanted to save them.






Mark Johnson | SOLIDWORKS Escalation Manager, Americas

Dassault Systèmes SolidWorks Corp.



PS, it has also occured to me this is my FIRST Forum post which isn’t a reply to something else – how has this taken so long?!