Morning everyone,

I’ve had the privilege of meeting many of you at SolidWorks World or User Advocacy Day in our Waltham campus. Before the most recent User Advocacy Day, and I came up with a flow chart for getting the most out of SolidWorks Support.

Several of you have reached out for copies of this so I am pleased to share a SolidWorks Blog post I drafted yesterday about this.

Here is a link to the article:

https://blogs.solidworks.com/solidworksblog/2019/04/i-need-help-how-to-have-the-most-positive-experience-with-tech-support.html

EDIT: If you RMB on the images, you can select "Open image in new tab" to see the full res flow charts if you wanted to save them.

Cheers,

Mark Johnson | SOLIDWORKS Escalation Manager, Americas

Dassault Systèmes SolidWorks Corp.

PS, it has also occured to me this is my FIRST Forum post which isn’t a reply to something else – how has this taken so long?!