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How long should I wait for a response from my VAR before contacting SW directly?

Question asked by David Lane on Mar 27, 2019
Latest reply on Mar 27, 2019 by David Matula

How long should I wait for a response from my VAR before contacting SW directly?

 

I'm having a major issue with a deployment of an upgrade to 2019 SP2 from 2018 SP2 and my VAR is not being responsive enough in my opinion. We are a corporate account for Solidworks as we use multiple VARs in multiple regions. I can't use the other VARs however because I don't speak their language. Should I go straight to SW?

 

Edit: For those curious about the actual issue there is a forum post here: Admin image automatic deploy install never successfully installs

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