This black space appears to be the same size as the SolidWorks Resource pane on the right side, except that pane is to the immediate left of this black space.
How do I get rid of it? I've attached a screenshot to illustrate.
Okay, so I started SolidWorks using the "Bypass tools/options settings" and it started normally. But when I start Solidworks normally, it still shows that black space. I have reset all options to default and disabled all add-ins, which has cleared the issue. So I'm going to have to systematically figure out which setting and/or add-in is the culprit. Wish me luck.
Are you using an approved graphics card with approved drivers?
SOLIDWORKS Hardware Certification | Hardware & System Requirements | SOLIDWORKS
Have you tried turn off monitor and turn on again?
Graphic Card Issues
That new space is just a secret SolidWorks / Microsoft update offering you a visual space for meditation while you work.
Graphics card issue. Check drivers and card specs. Ok that was my serious answer.
My smart ass answer is that is the black hole where the automatic scaling feature is located.
Ok it has been way too long of a day.
Chris Saller wrote: Have you tried turn off monitor and turn on again?
Chris Saller wrote:
+1000 for the IT answer.
Seriously made me laugh out loud when I read it.
Have you tried putting quarters in it? New licence is coin-op.
I drew a look from the owner when I lol'd at this.
I'm always up for a good laugh. Thanks!
Yes, I have checked graphics card. Its a Quadro 4000, Driver version 353.62.
That sounds like an old driver.
for any of 4000 series and any operating system Latest certified is 386.07
@Neville Williams, IT just installed 377.83, which was the latest on the Nvidia website, but I'm still having that same black space...
Get your IT guys to go here and select your card, computer, operating system etc It will probably come up with 386.07 as above.
Here's the issue, my card is Quadro 4000, with no preceding letter. How do I know whether to pick a P, K, or M 4000? All the documentation I have and the Windows Device Manager only identifies it as "Quadro 4000", again with no preceding letter in front.
Run the SOLIDWORKS Rx. Under Diagnostics. It will tell you if your card is supported.
Quadro 4000 is 2010 or so .... 8 Years old!! Only $100 SH on Amazon.
Like this ?
Like everything in computers, phones etc, that's old and they always want to have you on the upgrade treadmill.
Having said that, it should still work somewhat better with 386.07 driver - can only have your IT guys try !!
This is what it reports:
I suspect more IT interference, as their policies are pretty strict here.
Its seem your IT guys should be checking that 1st. Mine is as old as yours at least as its a NVIDIA Quadro Fermi Generation. When I run Diagnostics with an internet connection it says my drivers are up to date.
That is considered a K card.
If the card has been in computer since the year dot, might be worth pulling it out and cleaning the gold contacts.
I use an old ink rubber from way back in my drawing board days ! !
What version of SOLIDWORKS and what operating system are you using? There are 5 different drivers for the 4000 cards and the right one depends on which SW version and OS version you are using.
Some more background info may be helpful:
SWX ver & SP?
OS ver & SP?
system settings that your OS says your video driver is set to?
Make sure your PC is connected to the internet and re-check SWX Rx.
Sometimes I've seen the OS automagically change the video driver and our IT had to go into the registry and turn it off to keep the SWX certified version.
I can't seem to find it right now but there was also a glitch w/in the SW website that would mis-read the video card model and throw an error of sorts.
Since you've already tried (I'm sure) the re-boot default cure for all windows ills, maybe it is time to jack up the desk and install a new computer - JK.
Found the discussion, here's the link: https://forum.solidworks.com/thread/224967
I am running SolidWorks 2018 SP4, on Windows 10 Enterprise. The computer is a Dell Precision T7600, with twin Xeons @ 3.1GHz and 256GB memory.
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