AnsweredAssumed Answered

SolidWorks 2017 Crashes Randomly

Question asked by William Allison on Feb 5, 2019
Latest reply on Feb 6, 2019 by Glenn Schroeder

For a couple months now, my copy of SolidWorks has been crashing, and I finally have time to do something about it.  There doesn't appear to be any pattern to when it crashes; sometimes it's while sketching, sometimes it's while I'm just moving the model around, sometimes SolidWorks isn't even the active window.  Sometimes it doesn't crash for days on end, and other times the crashes are hours apart. 


My first question is:

How do I capture information about the crashes so that I can get more specific help, since the crashes are so unpredictable? 


My second question is:

The Reliability tab of SolidWorks Rx shows the crashes as "Terminated unexpectedly" as the exit method, and there is a call stack.  What can I do with this to figure out what the problem is?