Getting this error through several Retry cycles while trying to open a Solidworks assembly:
Assembly is from SW 2019 SP01 and I'm trying to open it in Visualize 2019 SP01.
Can you pass along full log files (%programdata%/SOLIDWORKS/SOLIDWORKS Visualize 2019/Log) after receiving the errors.
Is the SW assembly document saved with or without the "Store appearance, decal, and scene datain model file" Document Property checked?
This issue is definitely tied to the option I mentioned above. We are working on a solution now. For now, avoid using/loading SW assemblies if this option was checked in the .SLDASM.
I checked the main assembly and all of the sub assemblies, and none of them have that box checked.
Edit: There are a couple of parts which seem to import into Visualize with textures already populated. I verified that the checkbox is unchecked for both these parts and their subassemblies.
Retrieving data ...