Gordon, you make my point! FIX Top Ten List, Enhancement Request, and Knowledge Base Systems
I took your number, 853199, and searched the Enhancement Requests and found no match, but when I put it in the KB search I found the same item. This is the little gem that you want:
When the SPR is fixed you get an e-mail notification that it is fixed and they name the SP so you know what to look for.
It couldn't be easier and clearer, could it?!