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Solidworks 2019 SP0 (Maybe Bug)

Question asked by Marlon Galad on Nov 28, 2018
Latest reply on Dec 11, 2018 by Hugo Prieto

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Solidworks 2019 SP0, Can someone pls verify this! Ive been rolling my heads on figuring why my curser will stay in rotational mode if i select line or circle then rotate the sketch. I try registry reset, ran in opengl to see if graphics card issue but its not, even repair to the extent of clean reinstall but everything wont works. i cannot use KB and VAR support since my subscription just ended. I just can't go back to SW2018 since i already convert some of my files in 2019 (my wrong move).

Please seethe attached picture and video Thanks

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Benjamin Modic Nov 28, 2018 11:49 AM
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Xy,

This issue has been reported in SPR 1109525 (Rotate view icon in solidworks 2019 stays active if sketch entity is selected and then rotate view is used even after releasing middle mouse button). The workaround is to rotate the view first and then select the sketch entity to be used

I am not able to reproduce this issue in 2019 SP0 on my end so it seems like it is specific to your environment. I hope they figure this one out soon!

~Ben
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- Marlon Galad @ Benjamin Modic on Nov 28, 2018 11:54 AM
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  Benjamin Modic thanks, Im wondering if windows update is making it fancy but i'm not so sure (so i cannot uninstall the windows update), Im trying to do the solution you suggested but my muscle memory is just hard to cope up. Thanks
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Deepak Gupta Nov 28, 2018 12:17 PM
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Exit out of sketch, RMB on screen and check if roll view or rotate about scene floor is active. If yes try turning them off and check.
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- Marlon Galad @ Deepak Gupta on Nov 28, 2018 12:27 PM
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  Hi Deepak Gupta the roll view and rotate about scene floor is inactive. i did try turning them on an off but it does not make any difference
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  - Deepak Gupta @ Marlon Galad on Nov 28, 2018 1:08 PM
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    Xy Light wrote:
    
    Hi Deepak Gupta the roll view and rotate about scene floor is inactive. i did try turning them on an off but it does not make any difference
    Thanks for confirmation. I think best would be to report to your VAR.
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    - Marlon Galad @ Deepak Gupta on Nov 28, 2018 5:21 PM
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      Sorry no support your subscription ended pay first, (as Benjamin Modic pointed out that it has an SPR 1109525, then i think i will never get it fix if they fix in solidworks SP1, SP2, SP3, SP4 or SP5). My only option is return to SW2018SP5 as I only convert some of my file to SW2019,
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      - Deepak Gupta @ Marlon Galad on Nov 29, 2018 12:38 AM
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        Xy Light wrote:
        
        Sorry no support your subscription ended pay first,
        When did you r subscription lapsed?
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Ned Hutchinson Nov 28, 2018 5:25 PM
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Not sure but, if you subs lapse after you get 2019 sp0,
are you entitled to sp5 of this version?

Solidworks Swcare
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- Michael Lord @ Ned Hutchinson on Nov 28, 2018 5:41 PM
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  NO.
  Everything stops on the date that your Subscription expires
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  - Rick McDonald @ Michael Lord on Nov 28, 2018 7:30 PM
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    Michael Lord wrote:
    
    NO.
    Everything stops on the date that your Subscription expires
    I have repeatedly been told that when your subscription runs out, you are entitled to all service packs for the year version you have. So in the case that you were on subscription when SP0 of a year version was released, you are entitled to ALL the service packs for that year. My Var confirmed this to me several years ago and I have never seen anything officially revoking this ability.
    However, I am in the US and this may be different in other countries or it may have changed recently.
    (I am on an older version and off subscription- so things might have changed - but i have never seen anything to say it has changed).
    Marlon Galad
    My VAR has always been very helpful when I ask questions (I can not ask for support without sub.).
    I suggest you ask your var and get confirmation from them if anything has changed and if you are entitled.
    If you do have to go back to an earlier version, there is a post that recently showed how to do a Windows Restore to Older version of your files.
    Resave in SW2019 so SW2018 can open it
    This may be an easier way to restore your files if you need to.
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    - Maha Nadarasa @ Rick McDonald on Nov 28, 2018 7:41 PM
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      When I asked for technical assistance from my VAR first they refused me saying "I do not have subscription". I sent them screen shot of my subscription then only I got technical assistance.
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    - Marlon Galad @ Rick McDonald on Nov 28, 2018 8:17 PM
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      Thanks Rick McDonald
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- Marlon Galad @ Ned Hutchinson on Nov 28, 2018 5:59 PM
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  I asked my VAR about that before my subs expire and they say i cannot
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Michael Lord Nov 28, 2018 5:40 PM
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i have the exact same issue. It is all related to the new Graphics Architecture.
There are a number of issues which will be fixed with SP1
You can prevent by Options>Performance> un-selecting Enable Graphic Performance
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- Marlon Galad @ Michael Lord on Nov 28, 2018 6:03 PM
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  sorry to hear that you have same issue Michael Lord i un select the enable graphic performance but its the same, thanks for reminding me i may try to revert my graphics card driver version to an older and see if it works thanks.
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Maha Nadarasa Nov 28, 2018 6:15 PM
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I had similar problem I complaint to VAR and they fixed it. Now again I have similar problem I am waiting for SP1. Hope that it will be got fixed in SP1. Mean time I have found a method to get rid of it. I am using SWX2019.

See this VAR solution
Rotating Sign Issue

My solution
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- Solidworks Swcare @ Maha Nadarasa on Nov 29, 2018 11:43 AM
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  @Ned Hutchinson
  SolidWorks Subscription is required for Support and for Service Packs. More information can be found here:
  https://www.solidworks.com/sw/support/6705_ENU_HTML.htm
  https://www.solidworks.com/sw/support/solidworks-support.htm?tabshow=2
  
  Example, 2018SP3.0 was released on 5/21/2018 and 2018SP4.0 was released on 8/8/2018
  If you purchased SolidWorks 2018 without subscription on 5/22/2018, you are entitled to SolidWorks 2018 Sp3 only.
  If you purchased SolidWorks 2018 without subscription on 8/1/2018, you are within the 30 day purchase window and you would be entitled to 2018 SP3 and SP4.
  
  The exception is if you purchased 2015 SP3 back in 2015 for example and contacted your VAR for SW2015 installation media THIS year (2018), Service Pack 5 would be provided for installation\download.
  
  I tested SPR 1109525 with an internal build of 2019 SP1 and could no longer reproduce this problem. I emailed our QA team to double check and mark the bug Verified-Fixed.
  
  Regards,
  SolidWorksCare
  https://twitter.com/SOLIDWORKSCare
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  - Maha Nadarasa @ Solidworks Swcare on Nov 29, 2018 12:05 PM
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    I purchased SWX in 2017 with subscription. Since then I have been with the subscription. Thanks for your concern and reporting the issue to relevant authorities.
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Hugo Prieto Dec 11, 2018 1:33 PM
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:
Hi there!
I have a similiar issue, but in my case is when I use measure tool. I´ll try to explain in diferents screenshoots:

1st Condition (without rotating the piece once the measuring tool is open and faces selected)
the Issue is not displayed...

2nd condition Once the measuring tool is opened and selected the two face, plus have rotated the piece, the measure icon is still display when I make the cursor gone above the windows or another graphics areas
the issue displayed as follow:
First Click on "Close Window" only clear the faces selected.

Second Click on "Close Window" icon, DON´T close the window, even if I click outside on another area.

After right clicking or minimizing the SolidWorks window, the close window button becomes available again.
but being doing these actions becomes annoying.

But as Michael Lord said, it´s all about Service Pack
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- Richard Bremmer @ Hugo Prieto on Dec 11, 2018 4:17 PM
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  Does escape work in this situation? Escape should close the measure dialog, except when pinned.
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  - Hugo Prieto @ Richard Bremmer on Dec 11, 2018 4:57 PM
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    Yeah, ESC works without pinned dialog box.
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- Ned Hutchinson @ Hugo Prieto on Dec 11, 2018 4:26 PM
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  Hugo, i cannot get the measure tool to do any of this behaviour,
  seems to work fine as normal,
  can you do RX recording and send to your var
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Solidworks 2019 SP0 (Maybe Bug)

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Resave in SW2019 so SW2018 can open it

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