22 Replies Latest reply on Dec 11, 2018 4:57 PM by Hugo Prieto

Solidworks 2019 SP0 (Maybe Bug)

Xy Light Nov 28, 2018 11:30 AM

Solidworks 2019 SP0, Can someone pls verify this! Ive been rolling my heads on figuring why my curser will stay in rotational mode if i select line or circle then rotate the sketch. I try registry reset, ran in opengl to see if graphics card issue but its not, even repair to the extent of clean reinstall but everything wont works. i cannot use KB and VAR support since my subscription just ended. I just can't go back to SW2018 since i already convert some of my files in 2019 (my wrong move).

Please seethe attached picture and video Thanks

Maybe Bug.avi 7.7 MB

Re: Solidworks 2019 SP0 (Maybe Bug)

Benjamin Modic Nov 28, 2018 11:49 AM (in response to Xy Light)

Xy,

This issue has been reported in SPR 1109525 (Rotate view icon in solidworks 2019 stays active if sketch entity is selected and then rotate view is used even after releasing middle mouse button). The workaround is to rotate the view first and then select the sketch entity to be used

I am not able to reproduce this issue in 2019 SP0 on my end so it seems like it is specific to your environment. I hope they figure this one out soon!

~Ben
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- Re: Solidworks 2019 SP0 (Maybe Bug)
  
  Xy Light Nov 28, 2018 11:54 AM (in response to Benjamin Modic)
  
  Benjamin Modic thanks, Im wondering if windows update is making it fancy but i'm not so sure (so i cannot uninstall the windows update), Im trying to do the solution you suggested but my muscle memory is just hard to cope up. Thanks
  
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Re: Solidworks 2019 SP0 (Maybe Bug)

Deepak Gupta Nov 28, 2018 12:17 PM (in response to Xy Light)

Exit out of sketch, RMB on screen and check if roll view or rotate about scene floor is active. If yes try turning them off and check.
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- Re: Solidworks 2019 SP0 (Maybe Bug)
  
  Xy Light Nov 28, 2018 12:27 PM (in response to Deepak Gupta)
  
  Hi Deepak Gupta the roll view and rotate about scene floor is inactive. i did try turning them on an off but it does not make any difference
  
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  - Re: Solidworks 2019 SP0 (Maybe Bug)
    
    Deepak Gupta Nov 28, 2018 1:08 PM (in response to Xy Light)
    
    Xy Light wrote:
    
    Hi Deepak Gupta the roll view and rotate about scene floor is inactive. i did try turning them on an off but it does not make any difference
    Thanks for confirmation. I think best would be to report to your VAR.
    
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    - Re: Solidworks 2019 SP0 (Maybe Bug)
      
      Xy Light Nov 28, 2018 5:21 PM (in response to Deepak Gupta)
      
      Sorry no support your subscription ended pay first, (as Benjamin Modic pointed out that it has an SPR 1109525, then i think i will never get it fix if they fix in solidworks SP1, SP2, SP3, SP4 or SP5). My only option is return to SW2018SP5 as I only convert some of my file to SW2019,
      
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      - Re: Solidworks 2019 SP0 (Maybe Bug)
        
        Deepak Gupta Nov 29, 2018 12:38 AM (in response to Xy Light)
        
        Xy Light wrote:
        
        Sorry no support your subscription ended pay first,
        When did you r subscription lapsed?
        
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Re: Solidworks 2019 SP0 (Maybe Bug)

Ned Hutchinson Nov 28, 2018 5:25 PM (in response to Xy Light)

Not sure but, if you subs lapse after you get 2019 sp0,
are you entitled to sp5 of this version?

Solidworks Swcare
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- Re: Solidworks 2019 SP0 (Maybe Bug)
  
  Michael Lord Nov 28, 2018 5:41 PM (in response to Ned Hutchinson)
  
  NO.
  Everything stops on the date that your Subscription expires
  
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  - Re: Solidworks 2019 SP0 (Maybe Bug)
    
    Rick McDonald Nov 28, 2018 7:30 PM (in response to Michael Lord)
    
    Michael Lord wrote:
    
    NO.
    Everything stops on the date that your Subscription expires
    I have repeatedly been told that when your subscription runs out, you are entitled to all service packs for the year version you have. So in the case that you were on subscription when SP0 of a year version was released, you are entitled to ALL the service packs for that year. My Var confirmed this to me several years ago and I have never seen anything officially revoking this ability.
    However, I am in the US and this may be different in other countries or it may have changed recently.
    (I am on an older version and off subscription- so things might have changed - but i have never seen anything to say it has changed).
    Xy Light
    My VAR has always been very helpful when I ask questions (I can not ask for support without sub.).
    I suggest you ask your var and get confirmation from them if anything has changed and if you are entitled.
    If you do have to go back to an earlier version, there is a post that recently showed how to do a Windows Restore to Older version of your files.
    Resave in SW2019 so SW2018 can open it
    This may be an easier way to restore your files if you need to.
    
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    - Re: Solidworks 2019 SP0 (Maybe Bug)
      
      Maha Nadarasa Nov 28, 2018 7:41 PM (in response to Rick McDonald)
      
      When I asked for technical assistance from my VAR first they refused me saying "I do not have subscription". I sent them screen shot of my subscription then only I got technical assistance.
      
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    - Re: Solidworks 2019 SP0 (Maybe Bug)
      
      Xy Light Nov 28, 2018 8:17 PM (in response to Rick McDonald)
      
      Thanks Rick McDonald
      
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- Re: Solidworks 2019 SP0 (Maybe Bug)
  
  Xy Light Nov 28, 2018 5:59 PM (in response to Ned Hutchinson)
  
  I asked my VAR about that before my subs expire and they say i cannot
  
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Re: Solidworks 2019 SP0 (Maybe Bug)

Michael Lord Nov 28, 2018 5:40 PM (in response to Xy Light)

i have the exact same issue. It is all related to the new Graphics Architecture.
There are a number of issues which will be fixed with SP1
You can prevent by Options>Performance> un-selecting Enable Graphic Performance
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- Re: Solidworks 2019 SP0 (Maybe Bug)
  
  Xy Light Nov 28, 2018 6:03 PM (in response to Michael Lord)
  
  sorry to hear that you have same issue Michael Lord i un select the enable graphic performance but its the same, thanks for reminding me i may try to revert my graphics card driver version to an older and see if it works thanks.
  
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Re: Solidworks 2019 SP0 (Maybe Bug)

Maha Nadarasa Nov 28, 2018 6:15 PM (in response to Xy Light)

I had similar problem I complaint to VAR and they fixed it. Now again I have similar problem I am waiting for SP1. Hope that it will be got fixed in SP1. Mean time I have found a method to get rid of it. I am using SWX2019.

See this VAR solution
Rotating Sign Issue

My solution
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- Re: Solidworks 2019 SP0 (Maybe Bug)
  
  Solidworks Swcare Nov 29, 2018 11:43 AM (in response to Maha Nadarasa)
  
  @Ned Hutchinson
  SolidWorks Subscription is required for Support and for Service Packs. More information can be found here:
  https://www.solidworks.com/sw/support/6705_ENU_HTML.htm
  https://www.solidworks.com/sw/support/solidworks-support.htm?tabshow=2
  
  Example, 2018SP3.0 was released on 5/21/2018 and 2018SP4.0 was released on 8/8/2018
  If you purchased SolidWorks 2018 without subscription on 5/22/2018, you are entitled to SolidWorks 2018 Sp3 only.
  If you purchased SolidWorks 2018 without subscription on 8/1/2018, you are within the 30 day purchase window and you would be entitled to 2018 SP3 and SP4.
  
  The exception is if you purchased 2015 SP3 back in 2015 for example and contacted your VAR for SW2015 installation media THIS year (2018), Service Pack 5 would be provided for installation\download.
  
  I tested SPR 1109525 with an internal build of 2019 SP1 and could no longer reproduce this problem. I emailed our QA team to double check and mark the bug Verified-Fixed.
  
  Regards,
  SolidWorksCare
  https://twitter.com/SOLIDWORKSCare
  
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  - Re: Solidworks 2019 SP0 (Maybe Bug)
    
    Maha Nadarasa Nov 29, 2018 12:05 PM (in response to Solidworks Swcare)
    
    I purchased SWX in 2017 with subscription. Since then I have been with the subscription. Thanks for your concern and reporting the issue to relevant authorities.
    
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Re: Solidworks 2019 SP0 (Maybe Bug)

Hugo Prieto Dec 11, 2018 1:33 PM (in response to Xy Light)

:
Hi there!
I have a similiar issue, but in my case is when I use measure tool. I´ll try to explain in diferents screenshoots:

1st Condition (without rotating the piece once the measuring tool is open and faces selected)
the Issue is not displayed...

2nd condition Once the measuring tool is opened and selected the two face, plus have rotated the piece, the measure icon is still display when I make the cursor gone above the windows or another graphics areas
the issue displayed as follow:
First Click on "Close Window" only clear the faces selected.

Second Click on "Close Window" icon, DON´T close the window, even if I click outside on another area.

After right clicking or minimizing the SolidWorks window, the close window button becomes available again.
but being doing these actions becomes annoying.

But as Michael Lord said, it´s all about Service Pack
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- Re: Solidworks 2019 SP0 (Maybe Bug)
  
  Richard Bremmer Dec 11, 2018 4:17 PM (in response to Hugo Prieto)
  
  Does escape work in this situation? Escape should close the measure dialog, except when pinned.
  
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  - Re: Solidworks 2019 SP0 (Maybe Bug)
    
    Hugo Prieto Dec 11, 2018 4:57 PM (in response to Richard Bremmer)
    
    Yeah, ESC works without pinned dialog box.
    
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- Re: Solidworks 2019 SP0 (Maybe Bug)
  
  Ned Hutchinson Dec 11, 2018 4:26 PM (in response to Hugo Prieto)
  
  Hugo, i cannot get the measure tool to do any of this behaviour,
  seems to work fine as normal,
  can you do RX recording and send to your var
  
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