3 Replies Latest reply on Nov 14, 2018 4:44 PM by Solidworks Swcare

    solidworks 2018 SP4 crashes when opening files from vault

    Steve Johnson

      We recently upgraded our SolidWorks PDM Standard 2017 SP2 vault to PDM Standard 2018 SP4, and everything server-side appeared to upgrade appropriately.  However, on fresh installations of SW2018SP4 on the client-side, anytime a part or assembly is opened from the vault, the client-side crashes.  This consistently happens to every machine. 

       

      Parts opened from the local-drive work just fine, just the vault files induce a crash.

       

      • Vault server is in the local network, connected by 1GB ethernet
      • All system have the latest patches and drivers
      • All systems are "CAD-level" laptops from Dell (Precision 5530)
        • Windows 10 (build 1709)
        • 16GB RAM
        • Intel Core i7 @ 2.60Ghz (dual 6x-core = 12logical processors)
        • NVIDIA Quadro P2000 graphics card
      • SW2018SP4 install occurs without identifiable error
        • Event viewer shows the failing module as ntdll.dll within SLDWRKS.EXE