7 Replies Latest reply on Nov 14, 2018 4:43 PM by Tom Gagnon

    Black workspace

    Kyle Guess

      Solidworks is crashing. The workspace goes black. IT has replaced my graphics card, had me Defrag, ect. Nothing seems to help. The latest blackout included an error from NVIDIA.

       

      black out.jpg

      Someone here is suggesting the problem could be... a dud graphics card, the driver installed for the graphics card is incorrect, the settings inside of the graphics card driver isn’t configured correctly for SW, or the settings in Solidworks isn’t configured correctly for the graphics card.

       

      Below is everything I can think to provide so someone might be able to tell me what could be causing this.

       

      Computer: HP Z440 Workstation

      OS: Microsoft Windows 10 Pro for Workstations 64x, Version 10.0.16299

      Installed Physical Memory RAM: 32 GB

      Graphics Card Make/Model: NVIDIA Quadro M2000

      Graphics Card Driver: 10.18.13.6213

      Solidworks Version: 2017 64x

      Solidworks Service Pack: 5