5 Replies Latest reply on Nov 28, 2018 2:35 PM by William Nunes

Crash in Windows explorer using PDM Professional Add in

William Nunes Nov 12, 2018 2:54 PM

Hello Guys,

After update SOLIDWORKS PDM Professional from 2016 to 2018 version, a customization PDM add in crash Windows explorer.

Basically this add in call a Form and set some variables in datacard.

The crash occur because Windows ucrtbase.DLL.

I found SPR 1089597 related this problem, but the question is exist any 'workaround' for this problem? Or we need waiting 2019 SP1 version.

Thanks in advance,

William

Re: Crash in Windows explorer using PDM Professional Add in

Mark Johnson Nov 28, 2018 12:25 PM (in response to William Nunes)

William,
The specific SPR you’ve detailed should be addressed with a 2018 Sp5 hotfix which can be found attached to KB item S-075714. That said that might not address the specific crash you are seeing - Since you are VAR AE, I would urge you to open a ticket with SolidWorks PDM Support.

Cheers,
Mark
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- Re: Crash in Windows explorer using PDM Professional Add in
  
  William Nunes Nov 28, 2018 2:35 PM (in response to Mark Johnson)
  
  Hello Mark,
  
  Thanks for reply. I will tested this hotfix.
  
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Re: Crash in Windows explorer using PDM Professional Add in

Tom dunn Nov 28, 2018 11:00 AM (in response to William Nunes)

Hi William. Can you be more specific in your crash's? I am having an issue with my SW explorer. It closes or crashes after every other drawing I try to open.
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- Re: Crash in Windows explorer using PDM Professional Add in
  
  Solidworks Swcare Nov 28, 2018 12:37 PM (in response to Tom dunn)
  
  Tom,
  We are sorry to hear you are experiencing an issues with crashing. We are starting a new program (Beta for now) where we review our forums and reach out to customers having issues to help connect them with their VAR.
  I have reached out to your VAR, they will be proactively contacting you soon to work with you to troubleshoot your issue.
  Thanks for using the SolidWorks and the SolidWorks Forum
  Regards,
  SolidWorksCare
  https://twitter.com/SOLIDWORKSCare
  
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- Re: Crash in Windows explorer using PDM Professional Add in
  
  William Nunes Nov 28, 2018 2:29 PM (in response to Tom dunn)
  
  Hello Tom,
  
  In my case the problem occur when I am having using a Net add-ins in PDM Vault and this Addin is called by a button in data card. When called the addin two or three times, windows explorer crash.
  
  The crashes occur for any document.
  
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