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Unsupported Sytem/Card messing with dimension display.

Question asked by Sarah Dwight on Nov 2, 2018
Latest reply on Nov 5, 2018 by Sarah Dwight

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Edit: This may be a graphic card driver issue.

Unfortunately my system and card are no longer supported by SW... so I don't know how to fix it.

They were fine for SW15-17, but now don't even show up in the list.

What do you do when SW stops supporting your configuration suddenly?

So I both like and dislike the way the dimensions display now in sketches in SW2018.

I sort of like that you now know whether or not you are facing the "proper" normal because the numbers are backwards if not.

I sort of dislike this because now I can't read my dimensions...

Also I did not find this in the What'sNew2018 PDF... kinda worth mentioning, no? Or is my SW just bugging?

No one else has this question

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Solid Air Nov 2, 2018 6:12 PM

Sarah,

I could not duplicate this. And if it was an issue I would have heard about it from one of the sixty users I support at work. Is your graphics card driver up to date?

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Sarah Dwight @ Solid Air on Nov 5, 2018 8:23 AM

So I went to check my graphic card driver and SW no longer has my Dell Model listed nor my Card Model... so I guess not? But now... how do I know which driver to use? Do I just go with the one most shown?

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Josh Brady Nov 2, 2018 8:12 PM

Have you clicked on the backward dimensions? Do they flip back around? Tried a rebuild or graphics redraw? Have you played at all?

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Sarah Dwight @ Josh Brady on Nov 5, 2018 8:32 AM

I have clicked on the backward dimensions and they do not flip around.

However, if I add a dim or a sketch element, they do indeed flip around!

I had not played with it much on Friday, because it was Friday....

Now that I know they do flip around, this isn't that big a deal.

The system configuration and driver issue is though... *sigh*

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Josh Brady @ Sarah Dwight on Nov 5, 2018 10:24 AM

Did you try refresh (ctrl-r)?

It sounds like your system is getting pretty long in the tooth... Processor and graphics are both over 8 years old! You can get a currently-supported card for under $200 with better specs than your current one, but honestly it sounds like you may need an overall upgrade.

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Sarah Dwight @ Josh Brady on Nov 5, 2018 11:25 AM

Since Windows 7 will no longer be supported with SW 2020 my company will hopefully take the opportunity to upgrade everything before then. It is not up to me though so we will see.

also Ctrl+R does not fix the backwards dimension.

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John Stoltzfus @ Sarah Dwight on Nov 5, 2018 10:29 AM

Sarah Dwight

Do you have this checked.... I've seen this if you have the part flipped over to the opposite side of the plane then what it was drawn.. This option sometimes disappears when doing an upgrade..

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Josh Brady @ John Stoltzfus on Nov 5, 2018 10:52 AM

John Stoltzfus wrote:

Sarah Dwight

Do you have this checked.... I've seen this if you have the part flipped over to the opposite side of the plane then what it was drawn.. This option sometimes disappears when doing an upgrade..

I don't like that setting (with box checked) much myself... I'm much accustomed to the text skewing along with the sketch plane. Even when it's not checked, dimension text should always flip around to basically forward after rotating, whether or not that box is checked. If I rotate a sketch backwards, the dimension text rotates backward as well during rotate, but as soon as I release the mouse wheel it flips back around.

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Sarah Dwight @ John Stoltzfus on Nov 5, 2018 10:52 AM

I don't think I have ever had that checked...

I don't think that would affect the sketch dims... but I will never know as it seems that option is unavailable to me.

I don't know what a DimXpert model is... I am not sure I use DimXpert... these are legacy models from 2015-2016.

So I made a new model and checked that box. The result is an uncentered dim, that does re-center when I move the sketch around the screen or add a dim/sketch entity. hah. fun.

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9 Replies

Solid Air Nov 2, 2018 6:12 PM
Mark Correct
Correct Answer
Sarah,

I could not duplicate this. And if it was an issue I would have heard about it from one of the sixty users I support at work. Is your graphics card driver up to date?
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- Sarah Dwight @ Solid Air on Nov 5, 2018 8:23 AM
  Mark Correct
  Correct Answer
  So I went to check my graphic card driver and SW no longer has my Dell Model listed nor my Card Model... so I guess not? But now... how do I know which driver to use? Do I just go with the one most shown?
  Like • Show 1 Like1
  Actions
Josh Brady Nov 2, 2018 8:12 PM
Mark Correct
Correct Answer
Have you clicked on the backward dimensions? Do they flip back around? Tried a rebuild or graphics redraw? Have you played at all?
Like • Show 2 Likes2
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- Sarah Dwight @ Josh Brady on Nov 5, 2018 8:32 AM
  Mark Correct
  Correct Answer
  I have clicked on the backward dimensions and they do not flip around.
  However, if I add a dim or a sketch element, they do indeed flip around!
  I had not played with it much on Friday, because it was Friday....
  Now that I know they do flip around, this isn't that big a deal.
  The system configuration and driver issue is though... *sigh*
  Like • Show 3 Likes3
  Actions
  - Josh Brady @ Sarah Dwight on Nov 5, 2018 10:24 AM
    Mark Correct
    Correct Answer
    Did you try refresh (ctrl-r)?
    It sounds like your system is getting pretty long in the tooth... Processor and graphics are both over 8 years old! You can get a currently-supported card for under $200 with better specs than your current one, but honestly it sounds like you may need an overall upgrade.
    Like • Show 1 Like1
    Actions
    - Sarah Dwight @ Josh Brady on Nov 5, 2018 11:25 AM
      Mark Correct
      Correct Answer
      Since Windows 7 will no longer be supported with SW 2020 my company will hopefully take the opportunity to upgrade everything before then. It is not up to me though so we will see.
      
      also Ctrl+R does not fix the backwards dimension.
      Like • Show 1 Like1
      Actions
  - John Stoltzfus @ Sarah Dwight on Nov 5, 2018 10:29 AM
    Mark Correct
    Correct Answer
    Sarah Dwight
    
    Do you have this checked.... I've seen this if you have the part flipped over to the opposite side of the plane then what it was drawn.. This option sometimes disappears when doing an upgrade..
    Like • Show 2 Likes2
    Actions
    - Josh Brady @ John Stoltzfus on Nov 5, 2018 10:52 AM
      Mark Correct
      Correct Answer
      John Stoltzfus wrote:
      
      Sarah Dwight
      
      Do you have this checked.... I've seen this if you have the part flipped over to the opposite side of the plane then what it was drawn.. This option sometimes disappears when doing an upgrade..
      
      I don't like that setting (with box checked) much myself... I'm much accustomed to the text skewing along with the sketch plane. Even when it's not checked, dimension text should always flip around to basically forward after rotating, whether or not that box is checked. If I rotate a sketch backwards, the dimension text rotates backward as well during rotate, but as soon as I release the mouse wheel it flips back around.
      Like • Show 2 Likes2
      Actions
    - Sarah Dwight @ John Stoltzfus on Nov 5, 2018 10:52 AM
      Mark Correct
      Correct Answer
      I don't think I have ever had that checked...
      I don't think that would affect the sketch dims... but I will never know as it seems that option is unavailable to me.
      I don't know what a DimXpert model is... I am not sure I use DimXpert... these are legacy models from 2015-2016.
      So I made a new model and checked that box. The result is an uncentered dim, that does re-center when I move the sketch around the screen or add a dim/sketch entity. hah. fun.
      Like • Show 1 Like1
      Actions

Unsupported Sytem/Card messing with dimension display.

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