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eDrawings 2009 Uninstall problem!

Question asked by 1-9ELXAC on Mar 11, 2009
Latest reply on Apr 23, 2009 by Dave Palazola

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I am responsible for deploying Solidworks and eDrawings viewer. I have performed many Solidworks version and SP updates as well as many other software applications. I'm telling you this to give you some of my professional background/experience. In other words...I am not new to this.

I have found and issue with eDrawings 2009 viewer. It appears that if you have eDrawings 2008 installed and remove it, then install eDrawings 2009, you cannot uninstall eDrawings 2009. It does not matter what method you attempt to uninstall 2009 with, it hangs up the computer and eventually you get an non-responding error.

I have tested this on multiple computers using every scenario for the installation. Each resulting in the same problem. If anyone has seen this please let me know. I think this is a bug in eDrawings 2009. This will certainly cause headaches next year when eDrawings 2010 is out.

Thanks,

Jon

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Jason Capriotti Mar 11, 2009 5:20 PM
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What kind of error do you get.....I've just did this 50+ times the other day while testing my batch install and uninstall scripts. The script removes all 2008 products and installs 2009. then I tested my uninstall for 2009. No problems.
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1-9ELXAC Mar 13, 2009 6:45 PM
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Even running the install and uninstall outside of a script. Just by launching the exe and choosing the options I have this problem. The problem is with the free viewer not Professional.
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- Jason Capriotti @ 1-9ELXAC on Mar 13, 2009 6:58 PM
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  Do you have full admin rights to the machines?
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Kari Henningson Mar 23, 2009 7:06 PM
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I had a similar problem, and I resolved it by turning off the Virus scanning software though services. Once the virus software was no longer running, I would remove Edrawings 2008.
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- 1-9ELXAC @ Kari Henningson on Apr 1, 2009 7:44 PM
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  Okay...I'm back from vacation. Problem still exists. I was hoping that it would magically fix it self. NOPE!
  
  I do not have any Virus Scan software installed. I am using freshly imaged computers to perform the testing. Maybe someone out there would be willing to perform the same steps I am taking and tell me if they are having the same issue.
  
  Steps:
  
  On a computer that does not have SolidWorks installed:
  
  1. Install eDrawings 2008 SP4 (free viewer).
  2. Install eDrawings 2009 SP2 (free viewer).
  3. Uninstall eDrawings 2008 SP4.
  4. Uninstall eDrawings 2009 SP2.
  
  If your computer does not hang please let me know. I have done this on at least 12 different computers and get the same outcome.
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  - Jason Capriotti @ 1-9ELXAC on Apr 2, 2009 12:57 PM
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    How are you doing the uninstall....manually?
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    - 1-9ELXAC @ Jason Capriotti on Apr 2, 2009 4:08 PM
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      Yes. From the Add/Remove Programs list.
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Kelvin Lamport Apr 2, 2009 4:41 PM
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Have you tried deleting from the registry?

Why are you installing eD-2009 before uninstalling eD-2008 ?
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- 1-9ELXAC @ Kelvin Lamport on Apr 3, 2009 1:39 PM
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  It does not matter if you uninstall 2008 first, install 2009, then uninstall 2009. This is how I found the issue in the first place. Removing it from the reg in my option is a bad workaround. When eDrawings 2010 comes out I will have problems uninstalling 2009. Has anyone else tried this, if so what was the outcome.
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  - Jason Capriotti @ 1-9ELXAC on Apr 3, 2009 4:42 PM
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    I ad users with eDrawing 2008 sp 2,3,4, & 5. My scrpits auto uninstalled 08 and installed 2009 fine. I test uninstalled 2009 several times.
    
    In your case, I suspect a registry security permissions issue. Could be a certain key is no longer writeable for the "SYSTEM" account. I've had that happen with Cosmos although I get 1603 error...it doesn't just stop. I fixed it by right clicking on the top level "Local Machine" key and reset all child permissions. Takes a few minutes to reset.
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  - Dave Palazola @ 1-9ELXAC on Apr 23, 2009 3:59 PM
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    Did you ever get this resolved? I have one machine that I'm having a similar problem with. Other machines updated from eDrawings 2008 to 2009 no problem.
    This one machine is killing me.
    
    1st I ran the setup program as I've always done. This usually removes the older version then installs new version.
    When that didn't work, I went to add/remove programs and uninstalled 2008, then ran the setup file again. I get the error 1714 "older version can't be removed"
    Next I ran MS cleanup utility, edrawings didn't show in the list of installs,
    I've shut off my virus software, my spy/malware software. Nothing worked.
    
    Hope you can help
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eDrawings 2009 Uninstall problem!

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