5 Replies Latest reply on Oct 26, 2018 9:07 PM by Rick McDonald

    Computer Crash

    Christopher Marconi

      Hello,

        I recently had my desk top computer die with Solidworks still installed on it. Does anyone know what the procedure is in this situation to maintain my two seats. I do not have up to date subscription service.

      Chris M.

        • Re: Computer Crash
          Glenn Schroeder

          Even though you're off subscription, I believe your VAR at the time you left subscription can help you.

          • Re: Computer Crash
            Frederick Law

            If hard drive is working, you could make a backup and try to boot it in another computer with similar hardware.

            • Re: Computer Crash
              Rick McDonald

              My understanding (but I can not confirm this) is that the serial number activation is linked to the Hard Disk internal device number (the unique identifying serial number or code number for that physical hard disk). It could also be linked to the mother board.

              If the software is put on another hard disk (even in the same computer) I am fairly sure it shows as it was re-installed and you loose the ability to  have the 2 seats.

              I believe (but again am not sure) if you put the hard disk in a different computer it may work if the computer is similar and running the same OS. 

              It is possible that any re-install of any type or hardware change of mother board will kill your ability to run the 2 seats.

              If you try to remove and reinstall on the same hard disk I believe it will also look like a new installation and you will again loose the ability for 2 seats.

              It may also depend on what version you are running.

               

              I would first do as Glenn Schroeder suggests and see if they can give you a better answer.

              If they can't or won't, I think you are just going to have to take the chance.

              Let us know what you try and if it works or not.