A PDM user's pdf file will not open in Adobe Acrobat XI Pro when the file is "double clicked" in our PDM system. Also, the print option is not available in the users right click menu. How can I fix this?
I think this is just a side effect of Windows having a bunch of different ways to implement this in explorer and EPDM has to try to keep up. The easiest place to fix this is in the registry check the default value for
I don't have Adobe installed so Chrome takes care of all my pdf's for me. But you'll have a different value in there, look it up further down in the HKEY_CLASSES_ROOT\ section of the registry
Make sure it's got a shell\open\command key under it and that it's pointing to something useful. Easy way to fix if it's not is to get the values from a working computer. The reason that it works outside of EPDM is there's a dozen other places to implement this same functionality that it's probably working in but EPDM isn't aware of it.
What happen when the user double click the pdf? Does it open in another app?
In Windows/File Explorer. Right click a pdf file, got to "Open with" -> "Choose another App"
Pick Acrobat and set "Always use the app to open".
Nothing happens when the pdf file is double clicked. It doesn't open another app.
The "open with always use the app to open" is set to Acrobat.
Also, pdf files located anywhere but in the PDM open in Acrobat upon being double clicked.
I don't use PDM but I've seen this kind of behavior before. Have you tried restarting the computer? My guess is the Adobe process is hanging in the background. You might want to check your task manager to see if there isn't an Adobe Acrobat still running in the background that is blocking you from opening files.
About the ''print'' part, have you checked if the user has a default printer?
We have restarted the computer several times. There is no process hanging. The print is available in the "right click" menu and works for pdf files not located in the PDM.
Since Adobe just rolled out an update, it may be the your PDM system and Adobe are now out of sync.
What is your PDM system, btw?
Also, for PDF files in PDM, what's the bold menu choice on right-click?
The bold choice is the action taken on double-click.
Lastly, is "Open with" available on right-click and if so, can you open the PDF from there (as a test)?
PDM is 2017 SP3.0
In PDM right click menu choice in bold is Open and no print choice
Out of PDM right click menu choice in bold is Open with Adobe Acrobat XI with print choice below
Open with works in PDM and Out of PDM
Brandon Jacobi wrote: PDM is 2017 SP3.0 In PDM right click menu choice in bold is Open and no print choiceOut of PDM right click menu choice in bold is Open with Adobe Acrobat XI with print choice below Open with works in PDM and Out of PDM
Brandon Jacobi wrote:
Since it says only "Open", perhaps PDM has lost the association it needs for handling PDF files.
Pure speculation on my part as I know little of your PDM system.
Perhaps someone with your PDM system can reply with what they see on right-click.
Contact your VAR to see if others have had this issue pop up recently.
Sorry, not much help,
I did update the registry and now the right click menu for a PDF now shows Open Adobe.... and also has the print option available. This is also the correct answer.
If to enter in PDM on this computer under other user?
Or to enter in Windows under other user?
The problem will be or not?
Also try to enter in PDM under this user on other computer.
What will be result?
There is still a Reset button... in settings of user menu (sometimes helps with similar cases - it is possible to try reset - there where is <OS Comands>).
After that, exit from PDM can be necessary or to reboot.
I logged into the PDM as myself on this user's computer. Double Clicking the PDF does open it. The print does not show up in the right click menu.
I copied my PDM user profiles file right click menu to this users PDM profile in the Admin tool. Double Clicking on the PDF now opens the file. However, the print command is not in the file right click menu.
This is also part of the correct answer.
Retrieving data ...