9 Replies Latest reply on Oct 16, 2018 10:14 AM by Tony Tieuli

    Unable to Authenticate - Unable to connect to costumer portal

    Frederik Herløw

      Hello, all you clever SW users.

      I have a small connection problem.

      For the past month, i havent been able to connect to the customer portal.

      I can enter https://my.solidworks.com/ , but when i click my name in the top right corner and try to enter the customer portal, i get this error message :error-customerportal.JPG

      If i press "Cancel" on the first error page, i get redirected to this one



      "Unable to authenticate. (SOAP fault: Artifact resolution failed at IDP-esp-FE4E5EFA43B5043D)"


      I've been experiencing this error on the customer portal for 1 month approximately.

      I use Google Chrome (ofcourse).

      I have reset my cookies and reinstalled Chrome also.

      Maybe its a problem on my side, I really dont know.

      Has anyone experienced this before, and have some tips to fix it?

      Any help is appreciated! I will try (almost) everything to fix it.


      Best Regards, Newbie Frederik