AnsweredAssumed Answered

System Manufacturer and Model are not recognized even though computer is certified by SW

Question asked by Jeanette Numbers on Oct 2, 2018
Latest reply on May 24, 2019 by Logan Williamson

Hello,

 

I recently got a Dell Precision 5530 for work with the NVIDIA Quadro P2000 graphics card and it is certified on SW here: http://www.solidworks.com/pages/services/VideoCardTesting.html

 

I downloaded the driver from the SW website because my driver didn't match. Now it matches but Solidworks Rx still doesn't recognize the system manufacturer or system model. While installing the graphics driver from the SW website, it said I was reverting to a previous version, but I continued anyhow. Now it doesn't even recognize the Quadro board.

 

Please help!

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