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SolidWorks crashes when importing a vendor STEP file

Question asked by Giovanni Vazquez on Oct 1, 2018
Latest reply on Oct 2, 2018 by Jim Sculley

Hi everyone,

 

New to the forums and I actually just made an account for this problem.

 

Im trying to open a .STEP file for and XY Gantry system from a vendor but whenever I open it, solidworks freezes on creating model and finally give the "this program has stopped responding" message from windows when I click anywhere. It doesn't matter how long I leave it loading it doesn't open. I'm using Solidworks 2017, and another friend at a another company opened it without problem on SW18.  Am I doing something wrong?

 

Current import settings

 

imp-set.JPG

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