SolidWorks crashes when importing a vendor STEP file

Here I made some test on it

1-Open

2-I obtain this one, it's that's you're looking for?

Giovanni Vazquez wrote:

 

Hi everyone,

 

New to the forums and I actually just made an account for this problem.

 

Im trying to open a .STEP file for and XY Gantry system from a vendor but whenever I open it, solidworks freezes on creating model and finally give the "this program has stopped responding" message from windows when I click anywhere. It doesn't matter how long I leave it loading it doesn't open. I'm using Solidworks 2017, and another friend at a another company opened it without problem on SW18. Am I doing something wrong?

 

Current import settings

 

Welcome to the Forums!

I was able to open it using Solidworks 2018 SP4.0 but for some reason I couldn't open it as an assembly. The really odd thing was that it wasn't opened as a dumb imported file, it opened as 361 surface bodies.

It still acts like a dumb file, I still can't do anything with it. I have 3D Interconnect disabled but Recognize Features is still grayed out.

Sorry I couldn't be of more help.

I had no problems importing this file with your settings and SW 2017 SP5