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Re: Dear all having a problem login to my account in tangix virtual test the msg was account is disabled, have no idea why, and how can i get it back
You can email certification@solidworks.com and inquire about your account. There's no way for us to know why it was disabled.
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Re: Dear all having a problem login to my account in tangix virtual test the msg was account is disabled, have no idea why, and how can i get it back
i have sent a mail to the support both solidworks and tangix virtual test yet no response
i did post it here just to know if there is someone have already faced a problem like this
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Re: Dear all having a problem login to my account in tangix virtual test the msg was account is disabled, have no idea why, and how can i get it back
Did you made several different accounts? If yes then they might have closed/blocked the duplicate accounts.
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Re: Dear all having a problem login to my account in tangix virtual test the msg was account is disabled, have no idea why, and how can i get it back
no i didnt its only the first account and i have passed the CSWA and the CSWP segment 1 when i were about to pass the segment 2 they said to me its disabled no i am thinking to open another account and continue passing the segment 2 can i and are they going to be connected s1 s2 s3 ! ?
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Re: Dear all having a problem login to my account in tangix virtual test the msg was account is disabled, have no idea why, and how can i get it back
Salaheddine Laalmi wrote:
no i didnt its only the first account and i have passed the CSWA and the CSWP segment 1 when i were about to pass the segment 2 they said to me its disabled no i am thinking to open another account and continue passing the segment 2 can i and are they going to be connected s1 s2 s3 ! ?
No the accounts cannot be connected unless the certification team merge them. I'm not sure why your account is blocked but certification is very helpful in responding and resolving issues.
I'm tagging Mike Puckett, Avelino Rochino and Daniel Granillo as one of these should be able to look into your issue and get it solved.
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Re: Dear all having a problem login to my account in tangix virtual test the msg was account is disabled, have no idea why, and how can i get it back
This is our preferred method for anyone having questions about certification related issues. It's the quickest way to resolve any issues or to get support from us, in this case it was solved within an hour or so of us getting his initial email.
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Re: Dear all having a problem login to my account in tangix virtual test the msg was account is disabled, have no idea why, and how can i get it back
Where are you located? Is it possible you're located in a country with which SolidWorks corp is forbidden to do business?
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Re: Dear all having a problem login to my account in tangix virtual test the msg was account is disabled, have no idea why, and how can i get it back
i am located in algeria and we have no problem using solidworks
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Re: Dear all having a problem login to my account in tangix virtual test the msg was account is disabled, have no idea why, and how can i get it back
Have you contacted your VAR? Did you test through them?
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Re: Dear all having a problem login to my account in tangix virtual test the msg was account is disabled, have no idea why, and how can i get it back
Salaheddine,
Your issue was resolved shortly after you emailed us, please check your email for further information.
Thanks!
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Re: Dear all having a problem login to my account in tangix virtual test the msg was account is disabled, have no idea why, and how can i get it back
thank you all guys Alex Burnett Deepak Gupta Michael Puckett Josh BradyJames Riddell
the problem was that i have two accounts (i had the first account a long long time ago thats why i didn't remember it
so the team block the account and they have open it when i request the question