Recently my faithful old workstation died and I find myself needing to arrange for SW to deactivate my license because I can't get the machine to boot. I just want to install SW on another pc so I can finish my project. I've been off subs for a long while and don't expect support from my previous VAR (not that I ever really used support then anyway) but when I contacted them about arranging this with SW head office they want to charge NZ$99 for this service. Is this regular DS business practice these days, or are they, as I consider, being unreasonable considering its probably only a few minutes work to send an email? Coming on top of the event this is more than a little annoying. Opinions? Help?