AnsweredAssumed Answered

Pay to deactivate SW on broken pc?

Question asked by Neil Larsen on Sep 12, 2018
Latest reply on Oct 3, 2018 by Duncan Gillis

Hi all,

Recently my faithful old workstation died and I find myself needing to arrange for SW to deactivate my license because I can't get the machine to boot. I just want to install SW on another pc so I can finish my project. I've been off subs for a long while and don't expect support from my previous VAR (not that I ever really used support then anyway) but when I contacted them about arranging this with SW head office they want to charge NZ$99 for this service. Is this regular DS business practice these days, or are they, as I consider, being unreasonable considering its probably only a few minutes work to send an email? Coming on top of the event this is more than a little annoying. Opinions? Help?