Hi all. Ok we're trying to get away from our offsite IT consulting company from loading or anything with SWx. However we let him upgrade our 2017 SP0 to SP5. So far he's only done one machine. We would like to load the rest ourselves to save money. He was finally able to get it to the installer part and said it was on the server. But where on the server I don't know and what files to look for we don't know either. Is there a particular file we should be looking for and then it's just push and a click buttons from there? Or what?
Login to your customer portal and you can download the installer.
I waited for a week for outside IT to install 2018 and swap Pro and Premium license.
End up went and disable both licenses, install and activate correct one.
Then IT call and ask if anyone follow up on that ticket