8 Replies Latest reply on Sep 14, 2018 6:31 PM by Paul Wyndham

Offsite IT guys

Daniel Melendez Sep 11, 2018 1:20 PM

Hi all. Ok we're trying to get away from our offsite IT consulting company from loading or anything with SWx. However we let him upgrade our 2017 SP0 to SP5. So far he's only done one machine. We would like to load the rest ourselves to save money. He was finally able to get it to the installer part and said it was on the server. But where on the server I don't know and what files to look for we don't know either. Is there a particular file we should be looking for and then it's just push and a click buttons from there? Or what?

Re: Offsite IT guys

Frederick Law Sep 11, 2018 1:27 PM (in response to Daniel Melendez)

Login to your customer portal and you can download the installer.
I waited for a week for outside IT to install 2018 and swap Pro and Premium license.
End up went and disable both licenses, install and activate correct one.
Then IT call and ask if anyone follow up on that ticket
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- Re: Offsite IT guys
  
  Daniel Melendez Sep 11, 2018 2:01 PM (in response to Frederick Law)
  
  Unfortunately we don't have a subscription service at this time. We were having trouble downloading the installer then the installer was having trouble. Good thing we went with the IT guy this time.
  He was finally able to get all that sorted out and install it on my PC and he left it on the server, whatever that is supposed to mean. Unfortunately I have no idea where to find it nor what I should look for so that I can do search and possibly try it out. He told us it was there but when asked where it was, he changed his mind and said if your other guys need help they can call and we'd be glad to help them out. I'm certain of that. Thank you for your reply.
  
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Re: Offsite IT guys

Jim Sculley Sep 11, 2018 2:21 PM (in response to Daniel Melendez)

If you have a lot of machines to set up and you want them set up the same (or almost the same) consider using an administrative image:

2018 SOLIDWORKS Installation Help - Using Administrative Images

https://www.javelin-tech.com/blog/2017/10/solidworks-administrative-images-setup-guide/
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Re: Offsite IT guys

Daniel Melendez Sep 11, 2018 2:35 PM (in response to Daniel Melendez)

TY Mr. Law with your info I was able to find these. Do I use one of these?
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- Re: Offsite IT guys
  
  Frederick Law Sep 11, 2018 2:42 PM (in response to Daniel Melendez)
  
  Could you find the SolidWorks2017Setup.exe?
  
  This is the package of the sldim folder. After unpack it ran the sldim.exe.
  
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- Re: Offsite IT guys
  
  Frederick Law Sep 11, 2018 2:43 PM (in response to Daniel Melendez)
  
  You can try the sldim.exe.
  
  I ran the sldim file but it ask me to reboot.
  sldim.exe is the correct file to run.
  
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  - Re: Offsite IT guys
    
    Daniel Melendez Sep 11, 2018 3:35 PM (in response to Frederick Law)
    
    Let's see if any of these guys are willing to let me try. Otherwise they will just end up calling the IT guy. Thank you for the help. I'll mark this correct once I've tried it.
    
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Re: Offsite IT guys

Paul Wyndham Sep 14, 2018 6:31 PM (in response to Daniel Melendez)

If you don't know what server to look for it on you could check out your registry.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall then use the arrow key to scroll down through the Guids until you find one that has to do with SolidWorks.

It should have an InstallSource line in it that tells the path that was used to install the software.

If it doesn't happen to have an InstallSource line it might have the info in the UninstallString line.
This is my custom installer so the name of the exe is different then what you might see.
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