AnsweredAssumed Answered

expired student license saying active when trying to uninstal

Question asked by Jodi Moore on Sep 6, 2018
Latest reply on Sep 6, 2018 by Jodi Moore

hi there,

I'm trying to uninstall my current, expired, version of SW (student edition 2016-2017) but when doing so Im getting this message during the uninstall process:

 

An active SOLIDWORKS license has been detected on this computer. If you want to transfer this license to another computer, select ‘YES.’ If you will be reinstalling SOLIDWORKS on this computer and want to keep this license, select ‘NO'

Would you like to transfer your license now?

Yes or no

 

I have not opted for anything yet since neither option is correct.  Any advice would be greatly appreciated. I'm using Windows 7. I can not open my current version of SW as it has expired.  The reason I'm doing this is to instal the 2018-2019 student version (I'm a student) but don't want to cause issues. 

 

Thanks in advance,

Jodi

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