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SolidWorks 2017 crashes after installing interactive whiteboard

Question asked by Raymond Cotter on Aug 8, 2018
Latest reply on Aug 9, 2018 by John Sweeney

I just installed a Sharp PN-C703B interactive whiteboard, and now SolidWorks 2017 sp5 crashes any time I go to draw in or edit a sketch. I can open and manipulate existing parts and edit mates in existing assemblies, but the whole program crashes as soon as I do anything with a sketch. I have copied the performance log below to help with troubleshooting.

 

Uninstalling the whiteboard is not an option, as it is the primary display for lecturing to students in the class I am teaching starting on August 21.

 

Has anyone else encountered this problem, and does anyone know how to fix it?

; SolidWorks generated log file - do not edit.

<VERSION> 4</VERSION>

<PROC_NUM>4 system processor(s)

<PROC_ARCH>9, 6, 24067

<OS>Microsoft Windows 10 Enterprise Edition, 64-bit 10.0  (Build 16299)

<MACHINE>ROTEC-HJFLPD2

<INSTALLER>2

<SPEED_MEM>3192MHz  8465383424  5192978432           0 140702152851456

<PROCESSOR> 1 "Intel64 Family 6 Model 94 Stepping 3" "GenuineIntel"

<PROCESSOR> 2 "Intel64 Family 6 Model 94 Stepping 3" "GenuineIntel"

<PROCESSOR> 3 "Intel64 Family 6 Model 94 Stepping 3" "GenuineIntel"

<PROCESSOR> 4 "Intel64 Family 6 Model 94 Stepping 3" "GenuineIntel"

<DOTNET> 2.0.50727.4927

<DOTNET> 3.0.30729.4926

<DOTNET> 3.5.30729.4926

<VERSIONDATESTAMP>25/2017317</VERSIONDATESTAMP>

<S>

<ST>1533582624

<BUILD>SP5.0 SP5.0

<HOTFIX>None

<INTERNALSWVERSION>d171114.003

<EXEDIR>C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS

<X64> 1 0

<DPI>96</DPI>

<SUPPORTS_TOUCH>1</SUPPORTS_TOUCH>

<TOOLBAR_BUTTONSIZE>0</TOOLBAR_BUTTONSIZE>

<ADDIN> FeatureWorks:Disabled SldTrans 1.0:Disabled SldUg 1.0:Disabled SOLIDWORKS DXF3D:Disabled SOLIDWORKS HCG:Disabled SOLIDWORKS HSF:Disabled SOLIDWORKS Inventor:Disabled SOLIDWORKS JPEG:Disabled SOLIDWORKS MDT:Disabled SOLIDWORKS Pro/E:Disabled SOLIDWORKS Routing:Disabled SOLIDWORKS SE:Disabled SOLIDWORKS Toolbox:Enabled SOLIDWORKS Toolbox Browser:Enabled SOLIDWORKS Utilities:Disabled SOLIDWORKS Motion:Disabled SOLIDWORKS Simulation:Enabled

<REALVIEW> 0

<MSIE>9.11.16299.0

<LANGUAGE> english,english,1033

<CMDLINE> 0,0,0,0,0,0,1,0,0,0,0,0,0,1,-1,1,0,0,0,0, 0

<PKGTYPE> 1

<FDBK_OP-IN> 1 </FDBK_OP-IN>

<SWSID> "20180806151021_25.5.0.0083" </SWSID>

<FVI>CMD:"excel.exe" ATTR:Detected=1 ATTR:PN="Microsoft Office 2016" ATTR:PV="16.0.4639.1000" ATTR:FV="16.0.4639.1000"</FVI>

<FVI>CMD:"winword.exe" ATTR:Detected=1 ATTR:PN="Microsoft Office 2016" ATTR:PV="16.0.4639.1000" ATTR:FV="16.0.4639.1000"</FVI>

<FVI>CMD:"outlook.exe" ATTR:Detected=1 ATTR:PN="Microsoft Outlook" ATTR:PV="16.0.4639.1000" ATTR:FV="16.0.4639.1000"</FVI>

<FVI>CMD:"iexplore.exe" ATTR:Detected=1 ATTR:PN="Internet Explorer" ATTR:PV="11.00.16299.15" ATTR:FV="11.00.16299.15 (WinBuild.160101.0800)"</FVI>

<SWINSTALL>ATTR:PN="SOLIDWORKS 2017 SP05" ATTR:PV="25.150.83" ATTR:MajV=25 ATTR:MinV=150</SWINSTALL>

<LAST_BOOT_TIME>ATTR:time=08/06/2018 14:11:05 ATTR:GMTOffset=-05:00</LAST_BOOT_TIME>

<GRAPHICS> CDD V4.01 X1920 Y1080 32 bits 59Hz

<ON>:Intel

<OR>:Intel(R) HD Graphics 530

<OV>:4.5.0 - Build 23.20.16.4973

<PV>:23.20.16.4973

<PN>:Intel HD Graphics Drivers for Windows(R)

<CN>:Intel Corporation

<FD>:OpenGL(R) Driver for Intel(R) Graphics Accelerator

<LC>:Copyright (c) 1998-2016 Intel Corporation.

<FV>:23.20.16.4973

<COMPUTERSYSTEMINFO>ATTR:Manufacturer=Dell Inc. ATTR:Model=OptiPlex 7040</COMPUTERSYSTEMINFO>

<VIDEOCONTROLLERINFO>ATTR:AdapterCompatibility=Intel Corporation ATTR:Description=Intel(R) HD Graphics 530 ATTR:DriverVersion=23.20.16.4973 ATTR:PNPDeviceID=PCI\VEN_8086&DEV_1912&SUBSYS_06B91028&REV_06\3&11583659&0&10</VIDEOCONTROLLERINFO>

<AD2> "LOAD_ADDIN" "fworks.dll" "" [0.01] "25.5.0.83" 11 COM.old 1510714956 1

<AD2> "LOAD_ADDIN" "swtoolbox.dll" "" [0.27] "25.5.0.83" 11 COM.old 1510714749 2

<AD2> "LOAD_ADDIN" "swbrowser.dll" "" [0.00] "25.5.0.83" 11 COM.old 1510714705 297d0000

<AD2> "LOAD_ADDIN" "SwLoaderSw.dll" "" [0.03] "25.5.0.83" 11 COM.old 1510717239 3

<AD2> "LOAD_ADDIN" "cosworks.dll" "" [1.81] "25.5.0.83" 11 COM.old 1510714137 4

<AD3>CMD:OLD_STYLE_ADDIN_OVERRIDE=0</AD3>

<AD2> "LOAD_ADDIN" "composersolidworksplug-in.dll" "SOLIDWORKS Composer" [0.02] "7.4.5.1300" 11 COM.new 1506547376 5

<AD2> "LOAD_ADDIN" "Dsgnchku.dll" "SOLIDWORKS Design Checker" [0.01] "25.5.0.83" 11 COM.new 1510717355 6

<AD2> "LOAD_ADDIN" "SldForum.DLL" "SOLIDWORKS Forum 2017" [0.06] "25.5.0.83" 11 NET 1510709402 7

<UI_ENVIRONMENT>CMD:LOAD ATTR:TYPE=SWSystem ATTR:ID=1</UI_ENVIRONMENT>

<UI_ICONCOLOR>CMD:LOAD ATTR:TYPE=SWSystem ATTR:ID=0</UI_ICONCOLOR>

<CD>=6 57600 0

<AD2> "LOAD_ADDIN" "sldfuncfeat.dll" "sldFuncFeat" [0.11] "25.5.0.83" 11 COM.new 1510722715 8

<DOC_OPEN> ".prtdot" 0, 1, 0, 1, 4, 0

<EVENT> [EVT_SWITCH_TO_PART]

<PROCMEM> CMD:DocOpen ATTR:PageFileBytes=237002752 ATTR:PageFileBytesPeak=253325312 ATTR:PoolNonpagedBytes=184744 ATTR:PoolPagedBytes=2870496 ATTR:PrivateBytes=237002752 ATTR:VirtualBytes=36525232128 ATTR:VirtualBytesPeak=36545306624 ATTR:WorkingSet=434413568 ATTR:WorkingSetPeak=437276672 ATTR:AvailableReservesMask=7 ATTR:GDIHandlesTotal=10000 ATTR:GDIHandlesUsed=1045 </PROCMEM>

<*CD>[4.87]

<AD2> "LOAD_ADDIN" "sldanalysistoolsu.dll" "sldanalysistools" [0.01] "25.5.0.83" 11 COM.new 1510709412 9

<CD>=9 32884 0

<ED>uiDveSketchMessageDlg_c "Edit Sketch"

<*CD>[0.07]

<*ED>[3.65]

<MINIDUMP> "0a277d0f-8e48-4c12-b03d-2703f4739d8b" </MINIDUMP>

<EXCEPTION> "Access Violation at e0351621 (virtual address 00000040), attempt to read from memory"

<RESOURCE_WARNING>CMD:GDIHandles ATTR:used=1226 ATTR:load=12.26 ATTR:free=8774 CMD:CommitChargeMB ATTR:used=3891 ATTR:load=12.72 ATTR:free=26709</RESOURCE_WARNING>

<AD5> auModelDoc_c::GetActiveView;auModelView_c::GetViewHWnd;auModelView_c::GetXform;auModelView_c::GetTranslation2;auModelView_c::GetEyePoint;auModelView_c::GetScale;auModelView_c::GetVisibleBox;auModelDoc_c::GetActiveView;auModelView_c::GetViewHWnd;

<RAWSTACK> ig9icd64:E0351621:00021621,ig9icd64:E03AE613:0007E613,ig9icd64:E048E81C:0015E81C,ig9icd64:E0806DD8:004D6DD8,ig9icd64:E0411AA1:000E1AA1,ig9icd64:E03BA7EA:0008A7EA,ig9icd64:E0343D54:00013D54,sldrglu:182BC7F5:0007C7F5,slduiu:480B4F4E:007E4F4E,sldgraphicsuiu:332A07D3:000507D3,sldgraphicsuiu:332A392C:0005392C,sldgraphicsuiu:3329F3A3:0004F3A3,sldgraphicsuiu:332AC566:0005C566,sldprtu:339AEE8B:0005EE8B,slduiu:47F91BDF:006C1BDF,mfc110u:154112CA:002512CA,sldappu:44E4D0E4:0013D0E4,mfc110u:15425E72:00265E72,mfc110u:15425884:00265884,sldappu:44E4D93F:0013D93F,slduiu:47F94D7A:006C4D7A,mfc110u:1542320A:0026320A,mfc110u:154235C4:002635C4,mfc110u:152DB995:0011B995,USER32:22A9B85D:0000B85D,USER32:22A9B40B:0000B40B,OPENGL32:F1D68E5D:00038E5D,USER32:22A9B85D:0000B85D,USER32:22A9B40B:0000B40B,COMCTL32:071AF0F5:0002F0F5,COMCTL32:071AEEC7:0002EEC7,sldanalysistoolsu:1AE4A25E:0003A25E;

<SWEXHONPAINT>

<SWEXH>

<MINIDUMP> "39d148ee-d863-4d5e-b3d0-6211717f8d7d" </MINIDUMP>

<EXCEPTION> "Access Violation at 203c3fb8 (virtual address 00000040), attempt to read from memory"

<RESOURCE_WARNING>CMD:GDIHandles ATTR:used=1226 ATTR:load=12.26 ATTR:free=8774 CMD:CommitChargeMB ATTR:used=4059 ATTR:load=13.27 ATTR:free=26541</RESOURCE_WARNING>

<AD5> auModelDoc_c::GetActiveView;auModelView_c::GetViewHWnd;auModelView_c::GetXform;auModelView_c::GetTranslation2;auModelView_c::GetEyePoint;auModelView_c::GetScale;auModelView_c::GetVisibleBox;auModelDoc_c::GetActiveView;auModelView_c::GetViewHWnd;

<RAWSTACK> KERNELBASE:203C3FB8:00013FB8,MSVCR110:1513DE25:0005DE25,ntdll:232741F3:000A41F3;

<UNHANDLED>

</SWEXH>

<AD2> "UNLOAD_ADDIN" "BendSequenceSwu.dll" "" [0.00] 0

<PROCMEM> CMD:AppFinish ATTR:PageFileBytes=554827776 ATTR:PageFileBytesPeak=557789184 ATTR:PoolNonpagedBytes=198200 ATTR:PoolPagedBytes=3056536 ATTR:PrivateBytes=554827776 ATTR:VirtualBytes=37010317312 ATTR:VirtualBytesPeak=37021818880 ATTR:WorkingSet=821215232 ATTR:WorkingSetPeak=822308864 ATTR:AvailableReservesMask=7 ATTR:GDIHandlesTotal=10000 ATTR:GDIHandlesUsed=1201 </PROCMEM>

<MEMORY> 689745, 822308864, 821186560, 3106008, 3054696, 199224, 198064, 554786816, 557789184, 554786816 </MEMORY>

<FT>1533582659

<EOSL>0</EOSL>

<RUNTIME>35</RUNTIME>

<IDLETIME>0</IDLETIME>

<AT>

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