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Visualize does not load any project - frozen on initializing

Question asked by Michal Gloger on Aug 2, 2018
Latest reply on Aug 9, 2018 by Michel Boissy

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Hey, I installed my SOLIDWORKS Visualize 2018 on my Lenovo ThinkPad P52s.

I run Visualize, it starts, but then when I want to open project, any project, even new empty project, there is no response.

It goes to -> opening message, initializing and during initializing it gets frozen, then I have to close it, because it is not responding anymore.

Please help, thank you!

Michel Boissy Aug 9, 2018 9:30 AM

Correct Answer

Mike,

I found a temp fix for this, it will work for you I m pretty sure. Try it and let me know..

I found a way to get around "Initialization Lock" issue within Visualize.

Ensure you are using Solid Works 2018 SP4.
Go to Options - Add Ins
Scroll down to Visualize and ensure this add in is checked. It creates a Visualize option tab on the command manager.
Open the assembly or part you want to export into Visualize.
Click the Visualize tab and you have a Simple and Advanced Export option, of which it effects the appearance levels when inside Visualize.
Click export and this opens Visualize and places the part or assy in Visualize bypassing the initialization issue lock I was having at least...
If you want to reopen the part, you must save your work in Vis, export it again through SW interface through the steps above, then go to FILE - open recent project - select the file you manipulated and saved and it will reopen with out the initialization lock.

Cheers,

Michel

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Ron Bates Aug 2, 2018 1:18 PM

From the installation folder, run the following:

<install_folder>\PreReqs\DirectX9\dxsetup.exe

This issue is usually due to failure of the main installer to detect and install the necessary DirectX stuff. Running the above will forcefully install the DirectX setup...

Then try running Visualize again.

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Michal Gloger @ Ron Bates on Aug 2, 2018 2:02 PM

Thank you very much Ron, I did what you suggested but unfortunately it did not help.

Any other suggestions, please?

Thank you.

Actions

Michel Boissy Aug 8, 2018 11:03 AM

Mike,

Did you find a fix for this having the same problem right now with my app and PC.

Ran fine up until now.

Actions

Michal Gloger @ Michel Boissy on Aug 8, 2018 11:35 AM

I haven't found solution yet, which is frustrating, please keep me informed in case you are more sucessfull.

Actions

Ron Bates Aug 8, 2018 12:06 PM

Can one of you zip and post your log files from:

%programdata%\SOLIDWORKS\SOLIDWORKS Visualize 2018\Log

Do it from a fresh start. ie exit Visualize. Re-start, load a project, after frozen for a moment do whatever you need to kill it. Then zip and post logs.

Actions

Michel Boissy @ Ron Bates on Aug 8, 2018 12:32 PM

Here you go thanks Ron.

Attached is the ZIP...

Attachments

SLDWORKSVisualize - mboissy_initialize_locking.zip9.6 KB

Actions

Michel Boissy @ Michel Boissy on Aug 8, 2018 12:38 PM

BTW I ran the DXsetup.exe as well, no luck.

Thanks though...

Actions

Ron Bates @ Michel Boissy on Aug 8, 2018 1:26 PM

The logs look pretty clean. No errors. It's as if everything is working normal.

The only thing I did notice, was your driver version for might be outdated...?? I'm not certain b/c I don't know the exact laptop model. But I know, for example, the Lenovo P52, with a Quadro P3200, was certified by us with using Driver 397.97. Which is newer than the 391.56 you are running.

Check out which driver we've certified for your system at: Graphics Card Drivers | Hardware & System Requirements | SOLIDWORKS

Actions

Michal Gloger @ Ron Bates on Aug 8, 2018 5:02 PM

Hey Ron,

could you please check my Log files as well?

Thank you.

Attachments

Log.zip5.8 KB

Actions

Michel Boissy Aug 9, 2018 9:30 AM

Mike,

I found a temp fix for this, it will work for you I m pretty sure. Try it and let me know..

I found a way to get around "Initialization Lock" issue within Visualize.

Ensure you are using Solid Works 2018 SP4.
Go to Options - Add Ins
Scroll down to Visualize and ensure this add in is checked. It creates a Visualize option tab on the command manager.
Open the assembly or part you want to export into Visualize.
Click the Visualize tab and you have a Simple and Advanced Export option, of which it effects the appearance levels when inside Visualize.
Click export and this opens Visualize and places the part or assy in Visualize bypassing the initialization issue lock I was having at least...
If you want to reopen the part, you must save your work in Vis, export it again through SW interface through the steps above, then go to FILE - open recent project - select the file you manipulated and saved and it will reopen with out the initialization lock.

Cheers,

Michel

Actions

Michal Gloger @ Michel Boissy on Aug 9, 2018 11:02 AM

Michel,

it works for me as well.

"Initialization Lock" is rather weird issue though.

I found several errors in my Log file,I do not know what do they mean so Ron, could you please elaborate on this a bit more?

... for now I am already rendering....

Thank you Michel.

Actions

Michel Boissy @ Michal Gloger on Aug 9, 2018 11:21 AM

Rock and roll.

I got this input as well from SW.

I have had the exact same issue before. What I found was that Solidworks visualize was defaulting to my onboard graphics despite it suggesting it was using my graphics card in the system info window.

You can try forcing visualize to use your graphics card through the graphics card control panel.

I know for NVIDIA you can right click your desktop to access the control panel. Go to Manage 3D settings > Program settings tab. If visualize is not listed in the drop down use the option to add. Then from the drop down menu under neither make sure it is set to your graphics card.

Have not tried this yet but sounds promising...Let me know if you do I am deep into a design today..

Actions

Michal Gloger @ Michel Boissy on Aug 9, 2018 4:49 PM

Michel,

I did what you suggested and it works like a charm now!!

I set my graphic card and everything works perfectly now.

Thank you very much, I really appreciate it!

Take care.

Michal

Actions

Michel Boissy @ Michal Gloger on Aug 10, 2018 8:07 AM

Cool great news I will do it now myself.

Send a shout out to @KieranYoung for hooking me up with that second fix.

Cheers,

Michel

Actions

Ron Bates Aug 9, 2018 4:01 PM

Michal Gloger - I'll look at your logs if you attach them.

Michel's logs didn't have any errors.

It's odd that loading from the SW plug-in gets around the issue. All that's doing is setting various import options ahead of time and loading the file directly.

Actions

Michal Gloger @ Ron Bates on Aug 9, 2018 4:37 PM

Ron,

I attached log.zip in previous reply here I am attaching again.

Thank you very much.

Attachments

Log.zip5.8 KB

Actions

16 Replies

Ron Bates Aug 2, 2018 1:18 PM
Mark Correct
Correct Answer
From the installation folder, run the following:

<install_folder>\PreReqs\DirectX9\dxsetup.exe

This issue is usually due to failure of the main installer to detect and install the necessary DirectX stuff. Running the above will forcefully install the DirectX setup...

Then try running Visualize again.
Like • Show 1 Like1
Actions
- Michal Gloger @ Ron Bates on Aug 2, 2018 2:02 PM
  Mark Correct
  Correct Answer
  Thank you very much Ron, I did what you suggested but unfortunately it did not help.
  Any other suggestions, please?
  Thank you.
  Like • Show 1 Like1
  Actions
Michel Boissy Aug 8, 2018 11:03 AM
Mark Correct
Correct Answer
Mike,

Did you find a fix for this having the same problem right now with my app and PC.

Ran fine up until now.
Like • Show 1 Like1
Actions
- Michal Gloger @ Michel Boissy on Aug 8, 2018 11:35 AM
  Mark Correct
  Correct Answer
  I haven't found solution yet, which is frustrating, please keep me informed in case you are more sucessfull.
  Like • Show 1 Like1
  Actions
Ron Bates Aug 8, 2018 12:06 PM
Mark Correct
Correct Answer
Can one of you zip and post your log files from:
%programdata%\SOLIDWORKS\SOLIDWORKS Visualize 2018\Log

Do it from a fresh start. ie exit Visualize. Re-start, load a project, after frozen for a moment do whatever you need to kill it. Then zip and post logs.
Like • Show 1 Like1
Actions
- Michel Boissy @ Ron Bates on Aug 8, 2018 12:32 PM
  Mark Correct
  Correct Answer
  Here you go thanks Ron.
  
  Attached is the ZIP...
  Attachments
  - SLDWORKSVisualize - mboissy_initialize_locking.zip9.6 KB
  Like • Show 1 Like1
  Actions
  - Michel Boissy @ Michel Boissy on Aug 8, 2018 12:38 PM
    Mark Correct
    Correct Answer
    BTW I ran the DXsetup.exe as well, no luck.
    
    Thanks though...
    Like • Show 1 Like1
    Actions
    - Ron Bates @ Michel Boissy on Aug 8, 2018 1:26 PM
      Mark Correct
      Correct Answer
      The logs look pretty clean. No errors. It's as if everything is working normal.
      
      The only thing I did notice, was your driver version for might be outdated...?? I'm not certain b/c I don't know the exact laptop model. But I know, for example, the Lenovo P52, with a Quadro P3200, was certified by us with using Driver 397.97. Which is newer than the 391.56 you are running.
      
      Check out which driver we've certified for your system at: Graphics Card Drivers | Hardware & System Requirements | SOLIDWORKS
      Like • Show 1 Like1
      Actions
- Michal Gloger @ Ron Bates on Aug 8, 2018 5:02 PM
  Mark Correct
  Correct Answer
  Hey Ron,
  could you please check my Log files as well?
  Thank you.
  Attachments
  - Log.zip5.8 KB
  Like • Show 1 Like1
  Actions
Michel Boissy Aug 9, 2018 9:30 AM
Unmark Correct
Correct Answer
Mike,

I found a temp fix for this, it will work for you I m pretty sure. Try it and let me know..

I found a way to get around "Initialization Lock" issue within Visualize.
- Ensure you are using Solid Works 2018 SP4.
- Go to Options - Add Ins
- Scroll down to Visualize and ensure this add in is checked. It creates a Visualize option tab on the command manager.
- Open the assembly or part you want to export into Visualize.
- Click the Visualize tab and you have a Simple and Advanced Export option, of which it effects the appearance levels when inside Visualize.
- Click export and this opens Visualize and places the part or assy in Visualize bypassing the initialization issue lock I was having at least...
- If you want to reopen the part, you must save your work in Vis, export it again through SW interface through the steps above, then go to FILE - open recent project - select the file you manipulated and saved and it will reopen with out the initialization lock.
Cheers,

Michel
Like • Show 2 Likes2
Actions
- Michal Gloger @ Michel Boissy on Aug 9, 2018 11:02 AM
  Mark Correct
  Correct Answer
  Michel,
  it works for me as well.
  "Initialization Lock" is rather weird issue though.
  I found several errors in my Log file,I do not know what do they mean so Ron, could you please elaborate on this a bit more?
  ... for now I am already rendering....
  Thank you Michel.
  Like • Show 1 Like1
  Actions
  - Michel Boissy @ Michal Gloger on Aug 9, 2018 11:21 AM
    Mark Correct
    Correct Answer
    Rock and roll.
    I got this input as well from SW.
    I have had the exact same issue before. What I found was that Solidworks visualize was defaulting to my onboard graphics despite it suggesting it was using my graphics card in the system info window.
    
    You can try forcing visualize to use your graphics card through the graphics card control panel.
    I know for NVIDIA you can right click your desktop to access the control panel. Go to Manage 3D settings > Program settings tab. If visualize is not listed in the drop down use the option to add. Then from the drop down menu under neither make sure it is set to your graphics card.
    
    Have not tried this yet but sounds promising...Let me know if you do I am deep into a design today..
    Like • Show 2 Likes2
    Actions
    - Michal Gloger @ Michel Boissy on Aug 9, 2018 4:49 PM
      Mark Correct
      Correct Answer
      Michel,
      I did what you suggested and it works like a charm now!!
      I set my graphic card and everything works perfectly now.
      
      Thank you very much, I really appreciate it!
      
      Take care.
      Michal
      Like • Show 1 Like1
      Actions
      - Michel Boissy @ Michal Gloger on Aug 10, 2018 8:07 AM
        Mark Correct
        Correct Answer
        Cool great news I will do it now myself.
        
        Send a shout out to @KieranYoung for hooking me up with that second fix.
        
        Cheers,
        
        Michel
        Like • Show 1 Like1
        Actions
Ron Bates Aug 9, 2018 4:01 PM
Mark Correct
Correct Answer
Michal Gloger - I'll look at your logs if you attach them.

Michel's logs didn't have any errors.

It's odd that loading from the SW plug-in gets around the issue. All that's doing is setting various import options ahead of time and loading the file directly.
Like • Show 1 Like1
Actions
- Michal Gloger @ Ron Bates on Aug 9, 2018 4:37 PM
  Mark Correct
  Correct Answer
  Ron,
  I attached log.zip in previous reply here I am attaching again.
  Thank you very much.
  Attachments
  - Log.zip5.8 KB
  Like • Show 1 Like1
  Actions

Visualize does not load any project - frozen on initializing

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