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How do I fix "Error: Feature solidworks is untrusted" error in license manager log?

Question asked by Dustin Fu on Jul 30, 2018
Latest reply on Jul 30, 2018 by Dustin Fu

Hi,

I installed SolidWorks license manager in May 2018 and it served license ever since.  However, I noticed it stop serving license yesterday with the following errors.  What do I need to do to correct this problem?  Thanks.

 

15:34:00 (lmgrd) Server's System Date and Time: Sun Jul 29 2018 15:34:00 Central Daylight Time

15:34:00 (lmgrd) pid 1896

15:34:00 (lmgrd) SLOG: Summary LOG statistics is enabled.

15:34:00 (lmgrd) Done rereading

15:34:00 (lmgrd) FlexNet Licensing (v11.13.1.4 build 179569 i86_n3) started on oitlm9 (IBM PC) (7/29/2018)

15:34:00 (lmgrd) Copyright (c) 1988-2015 Flexera Software LLC. All Rights Reserved.

15:34:00 (lmgrd) World Wide Web:  http://www.flexerasoftware.com

15:34:00 (lmgrd) License file(s): D:\SOLIDWORKS SolidNetWork License Manager\licenses\sw_d.lic

15:34:00 (lmgrd) lmgrd tcp-port 25734

15:34:00 (lmgrd) (@lmgrd-SLOG@) ===============================================

15:34:00 (lmgrd) (@lmgrd-SLOG@) === LMGRD ===

15:34:00 (lmgrd) (@lmgrd-SLOG@) Start-Date: Sun Jul 29 2018 15:34:00 Central Daylight Time

15:34:00 (lmgrd) (@lmgrd-SLOG@) PID: 1896

15:34:00 (lmgrd) (@lmgrd-SLOG@) LMGRD Version: v11.13.1.4 build 179569 i86_n3 ( build 179569 (ipv6))

15:34:00 (lmgrd) (@lmgrd-SLOG@)

15:34:00 (lmgrd) (@lmgrd-SLOG@) === Network Info ===

15:34:00 (lmgrd) (@lmgrd-SLOG@) Listening port: 25734

15:34:00 (lmgrd) (@lmgrd-SLOG@)

15:34:00 (lmgrd) (@lmgrd-SLOG@) === Startup Info ===

15:34:00 (lmgrd) (@lmgrd-SLOG@) Is LS run as a service: Yes

15:34:00 (lmgrd) (@lmgrd-SLOG@) Server Configuration: Single Server

15:34:00 (lmgrd) (@lmgrd-SLOG@) Command-line options used at LS startup: -c D:\SOLIDWORKS SolidNetWork License Manager\licenses\sw_d.lic -l D:\SOLIDWORKS SolidNetWork License Manager\lmgrd.log -z -s

15:34:00 (lmgrd) (@lmgrd-SLOG@) License file(s) used:  D:\SOLIDWORKS SolidNetWork License Manager\licenses\sw_d.lic

15:34:00 (lmgrd) (@lmgrd-SLOG@) ===============================================

15:34:00 (lmgrd) SLOG: FNPLS-INTERNAL-VL1-4096

15:34:00 (lmgrd) Starting vendor daemons ...

15:34:00 (lmgrd) Starting vendor daemon at port 25834

15:34:00 (lmgrd) Using vendor daemon port 25834 specified in license file

15:34:00 (lmgrd) Started SW_D (pid 1928)

15:34:02 (SW_D) FlexNet Licensing version v11.13.1.4 build 179569 i86_n3

15:34:02 (SW_D) SLOG: Summary LOG statistics is enabled.

15:34:02 (SW_D) SLOG: FNPLS-INTERNAL-CKPT1

15:34:03 (SW_D) SLOG: VM Status: 1

15:34:03 (SW_D) SLOG: FNPLS-INTERNAL-CKPT2

15:34:04 (SW_D) Error: Feature cae_cosmosfloworkspe is untrusted

15:34:04 (SW_D) Error: Feature cae_cosmosfloworks_elec is untrusted

15:34:04 (SW_D) Error: Feature cae_cosmosfloworks_hvac is untrusted

15:34:04 (SW_D) Error: Feature cae_cwadvpro is untrusted

15:34:04 (SW_D) Error: Feature campro is untrusted

15:34:04 (SW_D) Error: Feature edrw is untrusted

15:34:04 (SW_D) Error: Feature elecpro is untrusted

15:34:04 (SW_D) Error: Feature plastics_advanced is untrusted

15:34:04 (SW_D) Error: Feature solidworks is untrusted

15:34:04 (SW_D) Error: Feature swmbd_std is untrusted

15:34:04 (SW_D) Error: Feature swofficepremium is untrusted

15:34:04 (SW_D) Error: Feature swpdmstd_cadeditor is untrusted

15:34:04 (SW_D) Error: Feature swsustainability is untrusted

15:34:04 (SW_D) Error: Feature visupro is untrusted

15:34:04 (SW_D) License server system started on oitlm9

15:34:04 (SW_D) No features to serve, exiting

15:34:04 (SW_D) EXITING DUE TO SIGNAL 27 Exit reason 4

15:34:05 (lmgrd) SW_D exited with status 27 (No features to serve)

15:34:05 (lmgrd) SW_D daemon found no features.  Please correct

15:34:05 (lmgrd) license file and re-start daemons.

15:34:05 (lmgrd)

15:34:05 (lmgrd) This may be due to the fact that you are using

15:34:05 (lmgrd) a different license file from the one you expect.

15:34:05 (lmgrd) Check to make sure that:

15:34:05 (lmgrd) D:\SOLIDWORKS SolidNetWork License Manager\licenses\sw_d.lic

15:34:05 (lmgrd) is the license file you want to use.

15:34:05 (lmgrd)

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