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This serial number might have been mistyped: nnn.nn. Go back and check for typing mistakes.

Question asked by Rh Frank on Jul 15, 2018
Latest reply on Jul 15, 2018 by Rh Frank

I get this message when I select to download version 2018-2019 using the parameters spelled out in the EAA email I received.  I cleared out the SW install manager and tried again... get the same message - what file should I delete to get passed this message?  NOTE this is the first time to download SW on this machine.