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DraftSight Activation problem

Question asked by Leon De Lange on May 31, 2018
Latest reply on Nov 15, 2018 by Leon De Lange

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Anyone having problems activating Draftsight 2018 SP2?

My Activation.log:

14:54:42 Debug: [LINE NO] "36" "05/31/2018" Activation() begin

14:54:42 Debug: [LINE NO] "124" "05/31/2018" isUserRegisteredEval() begin

14:54:42 Debug: [LINE NO] "131" "05/31/2018" Trying to connect activation server.

14:54:42 Debug: [LINE NO] "132" "05/31/2018" ns1__isUserRegisteredEval() begin

14:54:43 Debug: [LINE NO] "134" "05/31/2018" server response = 0 "Success"

14:54:43 Debug: [LINE NO] "135" "05/31/2018" ns1__isUserRegisteredEval() end

14:54:43 Debug: [LINE NO] "158" "05/31/2018" User is Registered.

14:54:43 Debug: [LINE NO] "199" "05/31/2018" isUserRegisteredEval() end

14:54:43 Debug: [LINE NO] "39" "05/31/2018" Activation server status: "Up"

14:54:59 Debug: [LINE NO] "286" "05/31/2018" Trying to connect activation server.

14:55:00 Debug: [LINE NO] "288" "05/31/2018" server response = 500 "fail"

14:55:02 Debug: [LINE NO] "65" "05/31/2018" saveDataAndSendEmail() return value "OFFLINE"

14:55:02 Debug: [LINE NO] "66" "05/31/2018" saveDataAndSendEmail() return value "NOT_WORKING"

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Joe Dahlke Jun 6, 2018 11:29 AM

I am having the same issue here on two separate computers. I've tried reaching out but not a single word from DraftSight. This isn't the first time we have had issues with activation and this is something we should not have to worry about. It costs time and money and there is no care from the vendor.

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Edwin Humphries @ Joe Dahlke on Jun 7, 2018 6:36 AM

Same for me: I was prompted to reactivate a week ago, and failed. After a day or two, I uninstalled, installed the up-to-date version, but no change. Seriously, if they're going to provide a few version with no technical support, then they shouldn't be asking for reactivation.

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