5 Replies Latest reply on Jun 14, 2018 5:34 AM by Alex Lachance

    DraftSight Activation problem

    Leon De Lange
    Leon De Lange May 31, 2018 9:03 AM

      Anyone having problems activating Draftsight 2018 SP2?

       

      My Activation.log:

       

      14:54:42 Debug: [LINE NO] "36" "05/31/2018" Activation() begin

      14:54:42 Debug: [LINE NO] "124" "05/31/2018" isUserRegisteredEval() begin

      14:54:42 Debug: [LINE NO] "131" "05/31/2018" Trying to connect activation server.

      14:54:42 Debug: [LINE NO] "132" "05/31/2018" ns1__isUserRegisteredEval() begin

      14:54:43 Debug: [LINE NO] "134" "05/31/2018" server response =  0 "Success"

      14:54:43 Debug: [LINE NO] "135" "05/31/2018" ns1__isUserRegisteredEval() end

      14:54:43 Debug: [LINE NO] "158" "05/31/2018" User is Registered.

      14:54:43 Debug: [LINE NO] "199" "05/31/2018" isUserRegisteredEval() end

      14:54:43 Debug: [LINE NO] "39" "05/31/2018" Activation server status:  "Up"

      14:54:59 Debug: [LINE NO] "286" "05/31/2018" Trying to connect activation server.

      14:55:00 Debug: [LINE NO] "288" "05/31/2018" server response =  500 "fail"

      14:55:02 Debug: [LINE NO] "65" "05/31/2018" saveDataAndSendEmail() return value  "OFFLINE"

      14:55:02 Debug: [LINE NO] "66" "05/31/2018" saveDataAndSendEmail() return value  "NOT_WORKING"

        • Re: DraftSight Activation problem
          Joe Dahlke
          Joe Dahlke Jun 6, 2018 11:29 AM (in response to Leon De Lange)

          I am having the same issue here on two separate computers.  I've tried reaching out but not a single word from DraftSight.  This isn't the first time we have had issues with activation and this is something we should not have to worry about.  It costs time and money and there is no care from the vendor.

          • Re: DraftSight Activation problem
            Alex Lachance
            Alex Lachance Jun 7, 2018 7:27 AM (in response to Leon De Lange)

            Hello,


            There are a few tricks you can try in here:

            Draftsight Activation - Can't connect to server

             

            I advise you to try this:

            1-1CZ5932 a écrit:

             
            This is what I did to fix the problem.
            Start the Regedit program as administrator
            Go to HKLM\SOFTWARE\MICROSOFT\WINDOWS NT\Current Version\ProfileList
            Identify the ID of the administrator used to install Draftsight and the ID of the user who wants to
            use Draftsight.

            Example
            Admin user : S-1-5-21-4270634972-2877105811-2816753613-1635
            Draftsight user : S-1-5-21-4270634972-2877105811-2816753613-18733

            Go to HKEY_USERS\< ID of the admin >\SOFTWARE
            Rename SWActivation to SWActivation_OLD
            Use a cellphone as a hot spot.
            Reopen DraftSight
            Do the activation like normal
            The validation will go through the Cellphone hotspot and then an e-mail will come through.
            Click in the link in the e-mail to activate.
            Voila!


            • Re: DraftSight Activation problem
              Alain Ouellet
              Alain Ouellet Jun 13, 2018 4:45 PM (in response to Leon De Lange)

              Uninstalled then went and cleaned-up all the reference for DraftSight from file explorer and into users.

              Did not reboot.

              Installed the latest installation file then went thru the process of activation.

              All is finally working.....

              No special internet setting or other methods.