AnsweredAssumed Answered

ePDM - get latest - crash

Question asked by Mart Müllerbeck on May 28, 2018
Latest reply on Oct 31, 2018 by Mart Müllerbeck

Hi

 

I'm having quite the variety of solidworks crashes and since the support is proven to be powerless to help me I would like to get to the root cause.

1.Main crash that is most annoying is ePDM's get latest crash:

Every time when I get latest version through ePDM's plugin in solidworks the solidworks crashes, and yes, the crash report also crashes almost always after this.

2. Solidworks crashes regularly and it's not GDI related since GDI count is far below 7500.

3. Some time Solidworks loads models very slow.

4. From time to time solidworks says that I should disable ePDM add-in regarding instability.

 

Rx has no errors and everything is green. I'm having about four crashes per day, statistically.

 

To start from bottom up I thought to verify if i had certified hardware but I couldn't find any list apart from Graphics cards and drivers. Is there such list for motherboards and memories etc, maybe even full computer sets?

 

Secondly from where should I even start prognosis for problems that may cause such behaviors?

 

I run SW 2017 x64 SP5 - ePDM client: 17.05.0089 build: 17.5 (B89)

Win 7 Pro x64 - 6.1 build 7601

 

Computer specs:

GPU - Quadro K600 - Driver 375.63

CPU - i7-4770

Mobo - Intel Corporation, Model DQ87PG, Version AAG74154-403, Chipset Q87

BIOS Version PGQ8710H.86A.0146.2014.0424.1722

RAM - 2x Kingston 99U5471-057.A00LF/1333MHz + 2x Crucial CT102464BA160B.M16/1600MHz (Total 32GB)

LAN - Intel(R) Ethernet Connection I217-LM

 

 

Best regards

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