4 Replies Latest reply on May 15, 2018 12:25 PM by Brian Titus

PDMWeb2 installation woes...

Brian Titus May 14, 2018 1:42 PM

Recently "migrated " our vault to a brand new server (Windows Server 2016). Got everything working except PDMWeb2.

Installation goes without any hiccups. Add identity to the application pool. Browse to web address...Nothing..

Spinning circle of death with "waiting for <server name>". 5 minutes later I get standard the "This page can't be displayed"...

Have double checked the identity and it is correct. (I'm not getting a 503 error). Not much help

Any ideas would be greatly appreciated..

Re: PDMWeb2 installation woes...

Steve Ostrovsky May 14, 2018 3:45 PM (in response to Brian Titus)

Make sure you create and login to a local Vault View on the Web2 server as the user you've identified in the IIS identity. I've missed this step myself. The back end API requires this (if memory serves).
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- Re: PDMWeb2 installation woes...
  
  Brian Titus May 14, 2018 6:55 PM (in response to Steve Ostrovsky)
  
  I have done this already. Double and triple checked this. Still no luck...
  At first I though it might be a firewall issue. But have proven that its not the case..
  
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Re: PDMWeb2 installation woes...

Husein Delic May 15, 2018 2:36 AM (in response to Brian Titus)

Hi Brian,

I had that issue also and needed a long time to find out what is the problem for endless waiting time. Its a problem with runtimes 2013/2012 just uninstall / reinstall new. Also disable firewall for testing and check if you set up permission for ISS login as admin (auto login in PDM administration). You can look in PDM admin under help > web server guides for instruction. Hope this helps you and all other

SPR 1063460 - 'Update the Web2 Prerequisites in the installation guide with C++ 2013 & 2012 Runtimes in order to use 2018 Web2 - Without them the Login page will hang and 'IIS Worker Process' shows high CPU'
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- Re: PDMWeb2 installation woes...
  
  Brian Titus May 15, 2018 12:25 PM (in response to Husein Delic)
  
  Thanks. Worked like a charm..
  
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