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Activation Error for Install from SOLIDWORKS Admin Image

Question asked by Jim Sculley on May 9, 2018
Latest reply on May 9, 2018 by Jim Sculley

We recently upgraded from SW2016 SP2 to SW2017 SP5 using an administrative image.  On two machines, when starting SOLIDWORKS for the first time, the activation attempt fails with the following message:

 

The only difference between these two machines and the other 12 that activated successfully is the user that installed the software.  On the successful machines, I logged in (via Remote Desktop), performed the install and started SOLIDWORKS for the first time.  On the failed machines, the users installed the software (seemingly successfully) but receive the above error message when trying to start SOLIDWORKS.

 

I have checked the permissions on the server for the <admin image location>\64bit\logs directory and the users have read/write access there:

 

Does anyone have any insight on further troubleshooting for this problem?

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