8 Replies Latest reply on May 10, 2018 10:13 AM by Alan Knapper

Visualize won't import files.

Alan Knapper May 8, 2018 3:16 PM

I tried using this with 2017, but received the same results (or lack thereof) at that time, so I gave up.

Maybe I'm doing something wrong, but I can't even get Visualize to open a model. I've even gone as far as just creating a simple cube and attempted to import that, but I still get the "Oops something went wrong" box, without anything ever showing up on the screen.

I'd like to give this a try, but if I can't get anything to open, it isn't really a lot of use...

Re: Visualize won't import files.

Sebastyon Champion May 8, 2018 4:17 PM (in response to Alan Knapper)

What version of Visualize do you have?
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- Re: Visualize won't import files.
  
  Alan Knapper May 8, 2018 4:50 PM (in response to Sebastyon Champion)
  
  2018
  
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  - Re: Visualize won't import files.
    
    Sebastyon Champion May 8, 2018 4:54 PM (in response to Alan Knapper)
    
    sorry, i meant pro or standard
    
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    - Re: Visualize won't import files.
      
      Alan Knapper May 10, 2018 10:11 AM (in response to Sebastyon Champion)
      
      standard
      
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Re: Visualize won't import files.

Sebastyon Champion May 8, 2018 4:58 PM (in response to Alan Knapper)

try to open the 1969 camaro model. it's part of the visualize package. If that won't open i would suggest a unistalling and reinstalling
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- Re: Visualize won't import files.
  
  Alan Knapper May 10, 2018 10:12 AM (in response to Sebastyon Champion)
  
  nope. doesn't like that, either
  
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Re: Visualize won't import files.

Bastian Krueckeberg May 9, 2018 7:40 AM (in response to Alan Knapper)

Hello Alan, can you try deleting the following?

%LOCALAPPDATA%\Dassault_Systèmes\SLDWORKSVisualize.exe_StrongName_m1hrhdwyiihwvztj1jjjmmmt1uiqebob\26.0.0.0\
%LOCALAPPDATA%\SOLIDWORKS\SOLIDWORKS Visualize 2018\
%PROGRAMDATA%\ProgramData\SOLIDWORKS\SOLIDWORKS Visualize 2018\
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- Re: Visualize won't import files.
  
  Alan Knapper May 10, 2018 10:13 AM (in response to Bastian Krueckeberg)
  
  not sure I can do that myself. My guess is the IT guys would have to do such things
  
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