I just upgrade windows 10 and opened solidworks 2018 2.0. Everything seemed to be running fine until I tried opening a part, drawing, assembly, etc. It crashes and tell me an error has occurred and needs to shut down. Any ideas?
After long hours of trouble shooting with my VAR we have determined that the Intel graphics card was the culprit. Solidworks no longer was compatible with driver upgrade that I was forced to get by Microsoft. In short, I added an AMD graphics card and the issue went away.
I have been having issues with this in 2015 sp5, and then again in 2017 sp5. After dealing with my VAR here is what I got:
Seems that the crash is related to Knowledge Base SPR 1064055. Summary as follows: "HOTFIX 2018 sp2 (Generic stability hotfix): Customer callstack crash in 'ntdll' seen in 2018 SP01. Crash related to 'CInkThread::s_InkThreadProc'" This issue is expected to be resolved in 2018 SP3.0, which is not yet available. However, a hotfix is available in SW 2018 SP2.0. Therefore, we recommend that you first upgrade to SOLIDWORKS 2018 SP2.0 and then run the hofix 'HotFix_1064055.exe'.
I haven't tried 2018 sp 2 with the hot fix cause I was Just going to wait till sp 3 but I would talk with your VAR and get the hotfix and see if that fixes your issue.
The struggle is real, glad to hear you got it sorted out.
Mike Grossbier wrote: Hi, After long hours of trouble shooting with my VAR we have determined that the Intel graphics card was the culprit. Solidworks no longer was compatible with driver upgrade that I was forced to get by Microsoft. In short, I added an AMD graphics card and the issue went away.
Mike Grossbier wrote:
If this is resolved, please mark your own answer as correct so if others have this issue, they'll see a remedy that works.
Hi I have the same issue. Solidworks worked fine a week ago, but now I am unable to create a part. I have a soldered Intel HD Graphics card on my laptop, so changing graphics card isn't possible. Is there anything I can do to make my Solidworks compatible with the update?
Unless you can keep the driver rolled back some how? I really don't see another option. New computer time. FYI, my VAR told me that Nvidia is the most supported graphics card for solidworks.
Thank you Mike, I'm a student so I will send some emails to attempt to find hardware I can use.
May I ask though, which AMD graphics card did you use to solve the issue?
It is an old Radeon HD 7000 Series.
Hi, I was able to roll back the Intel graphics driver and now Solidworks runs fine.
I used a display driver uninstaller from guru3d (a safe uninstallation wizard, checked it with Norton and read reviews), put my laptop on safe mode, and then downloaded the Intel Graphics driver from October 2017 from Lenovo's website (Intel also has the option to download it directly from them). I'm not sure on the specifics of the process because I had help from a computer savvy friend. Works for now, but in the future I will definitely upgrade.
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