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cannot open any file type except *.sdlxxx on e drawings viewer 2018 64-bit

Question asked by Arun Danidharia on May 2, 2018
Latest reply on May 2, 2018 by Francisco Martínez

not able to open any file extension expect *.sldxxx.

I have tried *.3dxml and *.CATPart.

Error messages says "Error reading file"

What troubleshooting can I do? I have tried my IT dept but they have taken 2 days so far and no solution.

Appreciate any help