4 Replies Latest reply on Jun 26, 2018 12:35 AM by Neville Williams

    SW2017 - Mate references stop working

    Jon Dawe

      HI Folks -

      Whenever I drop a hex-bolt, screw, or washer with properly functioning mate references they seem to stop working after a bit.

      Meaning, that they seem to stop working after the first part is placed. Typically I use DRAG, COPY to place more fasteners around neighboring holes.

      For some reason the mate references seem to forget to work on the next fastener. The work around  to quickly open the fastener file then immediately close it then the drag and drop mate reference will snap into place again but then stops again on the next desired fastener.

       

      Thoughts?

        • Re: SW2017 - Mate references stop working
          Neville Williams

          Do you get the Dialog Box "Drag & Drop failed"

          I have found there is the strong possiblity of a crash very soon after this.

          Sorry have no answer for you but would also love to know why this occurs and why it has not been fixed, as, in my experience, this issue/bug has been around for many versions.

          I would suggest a look thru current SPR's if you can figure out how to get into that particular part of website.

          Deepak Gupta seems to have a handle on searching this area and coming up with an answer.

          • Re: SW2017 - Mate references stop working
            Deepak Gupta

            Jon/ Neville, there are many SPR on toolbox part mate references but most of them are related to customized toolbox part or corrupted files. So I would suggest to reinstall/repair toolbox OR find specific files creating/repeating the issue. And then report them to our VAR.

            • Re: SW2017 - Mate references stop working
              Ryan Garis

              Jon, I have the same problem and I use the same "workaround". It seems as though the mate references are not available if the toolbox part file is not opened. Once you open the bolt for example, and keep it open in the background, SW can access its mate references and it works as normal.

               

              But lets say I right click on the part and change the configuration of the bolt- SW loses the mate references again. I have to go back to the bolt (already open in the background) and switch to the new configuration, then go back to my assembly and the mate references will work.

               

              We recently upgraded to SW2017 SP5. Oddly enough we upgraded to fix toolbox issues, some were fixed but this one was introduced.