2 Replies Latest reply on Apr 30, 2018 5:12 PM by Simon Hayward

    3D Mouse & SW 2018

    Simon Hayward

      I have just upgraded from SW 2017 to 2018 and have found that my Space Explorer USB 3D mouse will not work. I downloaded the latest driver for it but when I try to install it I get a message that I need to uninstall my existing version. However, when I run the windows installer I get another error message "There was a problem starting C:\Program. The specified module could not be found.

      I have contacted 3Dconnexion and got the following reply;

       

      Unfortunately the SpaceExplorer USB is a discontinued product.
      That means that newer Software will not work with it.
      SolidWorks 18 requires our last driver 10.5.6, but this is not compatible with your device.

      You can now either get a newer product or using an older software.

      With best regards,

      Sebastian

      3Dconnexion Technical Support

       

      Has anyone else had this problem?

      I have the additional issue that I have two of these 3D mice, one at work and one at home so it could be very expensive!

        • Re: 3D Mouse & SW 2018
          John Scott

          I'm using a Space Explorer USB with SW2018 and have no issues though the software does report it as a discontinued device. I've also just added a CadMouse Wireless which has not upset the applecart in any way. Sorry I can't offer any help other than the fact it can work with SW2018.

            • Re: 3D Mouse & SW 2018
              Simon Hayward

              Hi John,

              Thanks for your info.

              I finally managed to sort this out after a lot of messing about. In the end I downloaded the driver 10.5.6 which is not meant to work with my SpaceExplorer USB, it installed OK and low & behold, everything works!!!

              I must admit though, I am very disappointed at the lack of response that I had back from them.