AnsweredAssumed Answered

SolidWorks 2017 access violation attempt to read from memory

Question asked by Sander Storm on Apr 2, 2018
Latest reply on Jan 28, 2019 by Gilbert Fuerer

Hello,

 

I recently bought a 2 in 1 tablet PC to use for school and also to have a kinda mobile device that could run SW for drawing at project locations. I installed SW 2017 on it and it worked pretty good at first, I could easilly create parts and medium sized assemblys. But after a windows update SW 2017 keeps crashing when ever I try to edit a part i.e: edit sketch, intersection cut and even when I try to make a 2D drawing form 3D part. When I open SW in openGL mode nothing is wrong and everything works just fine, so this should mean its GPU related. I was hoping that maybe one of the tech guys on the form here could take a look into my problem.

 

Many many many thanks in advance.

 

Things I already tried fixing the problem:

 

-Reinstalling SolidWorks

-Installing latest intel HD drivers form their site

-Installing the older intel HD driver from their site

-Reinstalling Windows 10 (Formatting the drive reinstall form CD)

-Going from SolidWorks 2017 to 2018

 

Specs of the PC:

 

Brand: EVE

Model: V

CPU: Intel 7th Gen Core i7-7Y75

GPU: Intel HD graphics 615

 

SolidWorks 2017 preformance log:

 

; SolidWorks generated log file - do not edit.

<VERSION> 4</VERSION>

<PROC_NUM>4 system processor(s)

<PROC_ARCH>9, 6, 36361

<OS>Microsoft Windows 10 , 64-bit 10.0  (Build 15063)

<MACHINE>V

<SERIAL>

<INSTALLER>2

<SPEED_MEM>1608MHz 17094860800 13582356480           0 140702132989952

<PROCESSOR> 1 "Intel64 Family 6 Model 142 Stepping 9" "GenuineIntel"

<PROCESSOR> 2 "Intel64 Family 6 Model 142 Stepping 9" "GenuineIntel"

<PROCESSOR> 3 "Intel64 Family 6 Model 142 Stepping 9" "GenuineIntel"

<PROCESSOR> 4 "Intel64 Family 6 Model 142 Stepping 9" "GenuineIntel"

<VERSIONDATESTAMP>25/2017222</VERSIONDATESTAMP>

<S>

<ST>1522624432

<BUILD>SP4.1 SP4.1

<HOTFIX>None

<INTERNALSWVERSION>d170811.003

<EXEDIR>C:\Program Files\SOLIDWORKS Corp\SOLIDWORKS

<X64> 1 0

<DPI>192</DPI>

<SUPPORTS_TOUCH>1</SUPPORTS_TOUCH>

<TOOLBAR_BUTTONSIZE>0</TOOLBAR_BUTTONSIZE>

<ADDIN> FeatureWorks:Disabled SldTrans 1.0:Disabled SldUg 1.0:Disabled SOLIDWORKS DXF3D:Disabled SOLIDWORKS HCG:Disabled SOLIDWORKS HSF:Disabled SOLIDWORKS Inventor:Disabled SOLIDWORKS JPEG:Disabled SOLIDWORKS MDT:Disabled SOLIDWORKS Pro/E:Disabled SOLIDWORKS Routing:Disabled SOLIDWORKS SE:Disabled SOLIDWORKS Toolbox:Disabled SOLIDWORKS Toolbox Browser:Disabled SOLIDWORKS Utilities:Disabled SOLIDWORKS Motion:Disabled SOLIDWORKS Simulation:Disabled

<REALVIEW> 0

<MSIE>9.11.15063.0

<LANGUAGE> english,english,1043

<CMDLINE> 0,0,0,0,0,0,1,0,0,0,0,0,0,1,-1,0,0,0,0,0, 0

<PKGTYPE> 2

<FDBK_OP-IN> 0 </FDBK_OP-IN>

<SWSID> "20180402011346_25.4.1.0001" </SWSID>

<FVI>CMD:"excel.exe" ATTR:Detected=1 ATTR:PN="Microsoft Office 2016" ATTR:PV="16.0.9126.2116" ATTR:FV="16.0.9126.2116"</FVI>

<FVI>CMD:"winword.exe" ATTR:Detected=1 ATTR:PN="Microsoft Office 2016" ATTR:PV="16.0.9126.2116" ATTR:FV="16.0.9126.2116"</FVI>

<FVI>CMD:"outlook.exe" ATTR:Detected=1 ATTR:PN="Microsoft Outlook" ATTR:PV="16.0.9126.2116" ATTR:FV="16.0.9126.2116"</FVI>

<FVI>CMD:"iexplore.exe" ATTR:Detected=1 ATTR:PN="Internet Explorer" ATTR:PV="11.00.15063.0" ATTR:FV="11.00.15063.0 (WinBuild.160101.0800)"</FVI>

<SWINSTALL>ATTR:PN="SOLIDWORKS 2017 SP04.1" ATTR:PV="25.141.1" ATTR:MajV=25 ATTR:MinV=141</SWINSTALL>

<LAST_BOOT_TIME>ATTR:time=04/02/2018 00:14:01 ATTR:GMTOffset=+01:00</LAST_BOOT_TIME>

<GRAPHICS> CDD V4.01 X2880 Y1920 32 bits 60Hz

<ON>:Intel

<OR>:Intel(R) HD Graphics 615

<OV>:4.5.0 - Build 23.20.16.4973

<PV>:23.20.16.4973

<PN>:Intel HD Graphics Drivers for Windows(R)

<CN>:Intel Corporation

<FD>:OpenGL(R) Driver for Intel(R) Graphics Accelerator

<LC>:Copyright (c) 1998-2016 Intel Corporation.

<FV>:23.20.16.4973

<COMPUTERSYSTEMINFO>ATTR:Manufacturer=EVE ATTR:Model=Eve V</COMPUTERSYSTEMINFO>

<VIDEOCONTROLLERINFO>ATTR:AdapterCompatibility=Intel Corporation ATTR:Description=Intel(R) HD Graphics 615 ATTR:DriverVersion=23.20.16.4973 ATTR:PNPDeviceID=PCI\VEN_8086&DEV_591E&SUBSYS_22128086&REV_02\3&11583659&0&10</VIDEOCONTROLLERINFO>

<AD2> "LOAD_ADDIN" "fworks.dll" "" [0.06] "25.4.1.1" 11 COM.old 1502484086 1

<AD2> "LOAD_ADDIN" "SwLoaderSw.dll" "" [0.39] "25.4.1.1" 11 COM.old 1502486211 2

<AD3>CMD:OLD_STYLE_ADDIN_OVERRIDE=0</AD3>

<AD2> "LOAD_ADDIN" "composersolidworksplug-in.dll" "SOLIDWORKS Composer" [0.97] "7.4.3.1289" 11 COM.new 1496694591 3

<AD2> "LOAD_ADDIN" "Dsgnchku.dll" "SOLIDWORKS Design Checker" [0.14] "25.4.1.1" 11 COM.new 1502486336 4

<AD2> "LOAD_ADDIN" "SldForum.DLL" "SOLIDWORKS Forum 2017" [1.11] "25.4.1.1" 11 NET 1502478142 5

<AD2> "LOAD_ADDIN" "SOLIDWORKSInspection.DLL" "SOLIDWORKS Inspection" [1.06] "2017.4.0.152" 8 NET 1498163056 6

<UI_ENVIRONMENT>CMD:LOAD ATTR:TYPE=SWSystem ATTR:ID=1</UI_ENVIRONMENT>

<UI_ICONCOLOR>CMD:LOAD ATTR:TYPE=SWSystem ATTR:ID=0</UI_ICONCOLOR>

<CD>=4 57616 0

<AD2> "LOAD_ADDIN" "sldfuncfeat.dll" "sldFuncFeat" [0.55] "25.4.1.1" 11 COM.new 1502491465 7

<DOC_OPEN> ".SLDPRT" 0, 0, 1, 1, 3, 0

<EVENT> [EVT_SWITCH_TO_PART]

<PROCMEM> CMD:DocOpen ATTR:PageFileBytes=382754816 ATTR:PageFileBytesPeak=382754816 ATTR:PoolNonpagedBytes=203624 ATTR:PoolPagedBytes=2860928 ATTR:PrivateBytes=382754816 ATTR:VirtualBytes=36758659072 ATTR:VirtualBytesPeak=36758659072 ATTR:WorkingSet=665272320 ATTR:WorkingSetPeak=665272320 ATTR:AvailableReservesMask=7 ATTR:GDIHandlesTotal=10000 ATTR:GDIHandlesUsed=1162 </PROCMEM>

<*CD>[13.44]

<CD>=13 34081 0

<CD>=8 32888 0

<*CD>[0.30]

<MINIDUMP> "23516b26-e617-416b-a37e-4a9ce3dbe0ef" </MINIDUMP>

<EXCEPTION> "Access Violation at aabf1621 (virtual address 00000040), attempt to read from memory"

<RESOURCE_WARNING>CMD:GDIHandles ATTR:used=1232 ATTR:load=12.32 ATTR:free=8768 CMD:CommitChargeMB ATTR:used=4167 ATTR:load=21.65 ATTR:free=15079</RESOURCE_WARNING>

<AD5> auModelView_c::GraphicsRenderPostNotify;auModelView_c::RepaintPostNotify;auAm_c::GetEnableFileMenu;auAm_c::GetEnableFileMenu;auAm_c::GetEnableFileMenu;auModelView_c::RepaintNotify;auAm_c::XDispatch::get_IActiveDoc2;auModelView_c::RenderLayer0Notify;auModelView_c::BufferSwapNotify;

<RAWSTACK> ig9icd64:AABF1621:00021621,ig9icd64:AAC4E613:0007E613,ig9icd64:AAD2E81C:0015E81C,ig9icd64:AB0A6DD8:004D6DD8,ig9icd64:AACB1AA1:000E1AA1,ig9icd64:AAC5A7EA:0008A7EA,ig9icd64:AABE3D54:00013D54,sldrglu:3313C0D5:0007C0D5,slduiu:480B25DE:007E25DE,sldgraphicsuiu:33290673:00050673,sldgraphicsuiu:332937CC:000537CC,sldgraphicsuiu:3328F243:0004F243,sldgraphicsuiu:3329C406:0005C406,sldprtu:3399E87B:0005E87B,slduiu:47F8FE6F:006BFE6F,mfc110u:E22012CA:002512CA,sldappu:44E4DC44:0013DC44,mfc110u:E2215E72:00265E72,mfc110u:E2215884:00265884,sldappu:44E4E49F:0013E49F,slduiu:47F92DAA:006C2DAA,mfc110u:E221320A:0026320A,mfc110u:E22135C4:002635C4,mfc110u:E20CB995:0011B995,USER32:EFC2BC50:0000BC50,USER32:EFC2B80B:0000B80B,OPENGL32:C8C7911E:0003911E,USER32:EFC2BC50:0000BC50,USER32:EFC2B94C:0000B94C,USER32:EFC41793:00021793,ntdll:F0F390A4:000A90A4,win32u:EDBB1744:00001744;

<SWEXHONPAINT>

<SWEXH>

<MINIDUMP> "0825b934-a10e-40df-ada0-250f221f6a7a" </MINIDUMP>

<EXCEPTION> "Access Violation at ed5ea1a8 (virtual address 00000040), attempt to read from memory"

<RESOURCE_WARNING>CMD:GDIHandles ATTR:used=1232 ATTR:load=12.32 ATTR:free=8768 CMD:CommitChargeMB ATTR:used=4336 ATTR:load=22.53 ATTR:free=14910</RESOURCE_WARNING>

<AD5> auModelView_c::GraphicsRenderPostNotify;auModelView_c::RepaintPostNotify;auAm_c::GetEnableFileMenu;auAm_c::GetEnableFileMenu;auAm_c::GetEnableFileMenu;auModelView_c::RepaintNotify;auAm_c::XDispatch::get_IActiveDoc2;auModelView_c::RenderLayer0Notify;auModelView_c::BufferSwapNotify;

<RAWSTACK> KERNELBASE:ED5EA1A8:0006A1A8,MSVCR110:E359DE25:0005DE25,ntdll:F0F39603:000A9603,sldappu:44E4DC44:0013DC44,mfc110u:E2215E72:00265E72,mfc110u:E2215884:00265884,sldappu:44E4E49F:0013E49F,slduiu:47F92DAA:006C2DAA,mfc110u:E221320A:0026320A,mfc110u:E22135C4:002635C4,mfc110u:E20CB995:0011B995,USER32:EFC2BC50:0000BC50,USER32:EFC2B80B:0000B80B,OPENGL32:C8C7911E:0003911E,USER32:EFC2BC50:0000BC50,USER32:EFC2B94C:0000B94C,USER32:EFC41793:00021793,ntdll:F0F390A4:000A90A4,win32u:EDBB1744:00001744,USER32:EFC2B652:0000B652,sldworks:40008390:00008390,sldappu:44D5DCAA:0004DCAA,sldappu:44D6E430:0005E430,mfc110u:E222CF4A:0027CF4A,sldworks:4000C6AE:0000C6AE,KERNEL32:F0A72784:00012784,ntdll:F0F00D51:00070D51;

<UNHANDLED>

</SWEXH>

<AD2> "UNLOAD_ADDIN" "BendSequenceSwu.dll" "" [0.00] 0

<PROCMEM> CMD:AppFinish ATTR:PageFileBytes=689340416 ATTR:PageFileBytesPeak=691150848 ATTR:PoolNonpagedBytes=209880 ATTR:PoolPagedBytes=2961352 ATTR:PrivateBytes=689340416 ATTR:VirtualBytes=37111951360 ATTR:VirtualBytesPeak=37142278144 ATTR:WorkingSet=1041100800 ATTR:WorkingSetPeak=1059762176 ATTR:AvailableReservesMask=7 ATTR:GDIHandlesTotal=10000 ATTR:GDIHandlesUsed=1232 </PROCMEM>

<MEMORY> 1335733, 1059762176, 1041076224, 3070456, 2959608, 210704, 209744, 689303552, 691150848, 689303552 </MEMORY>

<FT>1522624491

<EOSL>0</EOSL>

<RUNTIME>59</RUNTIME>

<IDLETIME>0</IDLETIME>

<AT>

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