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Solidworks 2017 sp5 upgrade stops after hitting yes to start upgrade right away

Question asked by Terry Kinghorn on Mar 21, 2018

Start to upgrade sp5 on Solidworks 2017.  The black blank screen appears with click yes  to start sp5 upgrade right away.  I click yes and with in 5 seconds
the black blank screen disappears.  Solidworks does not upgrade to sp5.  The sp5 is looking for c:\solidworks\administrator directory in not there.





For your help