Maybe you won't necessarily need your IT for this. Can you attach a .NFO file of your system to this thread? To make a .NFO file go to the Windows Start menu, run a search for “msinfo32.exe”, then open that utility; in the utility go to ‘File’, ‘Save’ to save out a .NFO file of any name to send over. You will have to make use of "Use advanced editor" in your forum post to attach a file to it.
Also, could you run the program in each of the SOLIDWORKS safe modes within the SolidWorks Rx (found in the Windows Start menu) and report back to me whether the crash continues under each of these conditions?
Sorry for the spam of messages that was deleted. I was receiving an error that my .NFO content type was not allowed. Hopefully it works this time...
The OpenGL method worked fine. The Tools/Options bypass created an error.
EDIT: The advanced editor still will not allow me to upload the .NFO file.
It looks like the forum is blocking you. Maybe you want to put the .NFO in a .ZIP and email it over to "email@example.com".
Given that your crash gets better when using Software OpenGL mode I suspect that I am going to either find a graphics card in your machine that is unsupported for SOLIDWORKS or a graphics driver that is unsupported for SOLIDWORKS. I'll know more when I see the .NFO file.
I got your email. These were the interesting line items from your .NFO file:
- Windows 7 Professional
- HP EliteBook 840 G3
- 2.30 GHz, 2-cores, 4-logical processors
- 8 GB RAM
- Intel HD Graphics 520, 18.104.22.16883
As I suspected the graphics card is not rated to run SOLIDWORKS (as they note here: Graphics Card Drivers | Hardware & System Requirements | SOLIDWORKS ) and is the likely source of crashing giving the safe mode testing you did. Your best option for stability would be this:
- Open SOLIDWORKS, leave all files closedGo to 'Tools', 'Options', 'System Options', 'Performance'
- Enable "Use software openGL"
- Press "OK" to the options dialog
This puts the program in a perpetual state of using software openGL which is currently allowing you to open your files. The drawback is that the program runs slower. So, this is just a short term bandaid fix while you explore replacing this machine with hardware rated for SOLIDWORKS.
Thanks for looking into that information for me.
I'll change my settings.
Unfortunately, I'm probably going to be stuck with the slower program for a while. I'm not a primary designer and have a "standard" laptop for traveling.
It appears that Ryan has gotten to the root of my issue. His fix worked.
Thank you for the reply though!
No problem buddy, keep an eye on that one. It doesn't bring too much trouble but it has in the past for me.