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Decal not showing due to image file missing on local cache

Question asked by Tim Wegner on Mar 12, 2018
Latest reply on Mar 28, 2019 by Tim Wegner

i am using the SW task addin to generate .pdfs of SW drawings during workflow transitions in PDM

we have chosen to setup our system using a folder in PDM to store all the decal images so that we can map that folder as a shared decal library

the issue is that i am using a dedicated machine to run the SW tasks remotely so that the user does not have to wait for the take to run locally

when a user adds a new decal to the vault and then tries to run a task to export the .pdf the file exports without the decal since the image file is not in the local cache on the remote computer

the decals folder is automatically caching to the local cache on the remote machine when PDM logs in but for some reason does not 'get' the image file when the model or drawing is opened that is referencing that file

the remote machine has all the access necessary but just needs to copy the image file to the local drive to be able to use it

how can i make the system get that file and use it properly at the time of task run?