AnsweredAssumed Answered

Graphics issues with new Precision 5520

Question asked by Matthew Hartman on Mar 8, 2018
Latest reply on Mar 8, 2018 by Matthew Hartman

Like • Show 0 Likes0
Comment • 4

I'm having all sorts of graphical issues in SolidWorks Composer 2018 (trial-version) on a brand-spanking new Precision 5520 with an NVIDIA Quadro M1200.

I've updated the drivers to the latest (ver. 23.21.13.8816) and even though tests all show as passed, selection of actors, (sub)assemblies, callouts and BOM tables often jacks up my viewport and the views that I have managed to save. In addition, the entire interface gets fuzzy, as well, when running some functions and operations and lags severely. I see the latest "certified driver" is version 377.11 via the SolidWorks support page. Do I roll-back to this or is there a larger problem to address here?

Alan Sweetenham Mar 8, 2018 10:54 AM

Correct Answer

Hi Matthew

i would suspect this is down to switchable graphics where you system is incorrectly favouring the built in intel graphics for composer rather than the NVIDIA card it should be using the idea is to save battery life.

There are a couple of ways to try and resolve it

Under the NVIDIA control panel > Manage 3d settings you can set the global setting to prefer the NVIDIA card or you can add the Composer program exe via the program settings tab and tell this to prefer the NVIDIA card.

I'm not sure if the 5520 has a setting in the BIOS for switchable graphics, the 5510 lacked this for sure.

See the reply in context

No one else had this question

Outcomes

Alan Sweetenham Mar 8, 2018 10:54 AM

Hi Matthew

There are a couple of ways to try and resolve it

I'm not sure if the 5520 has a setting in the BIOS for switchable graphics, the 5510 lacked this for sure.

Actions

Matthew Hartman @ Alan Sweetenham on Mar 8, 2018 12:59 PM

I had configured SolidWorks in the NVIDIA Control Panel, thinking this applied to Composer, but I see now that "Catia Composer" is a separate application on my system. After setting this up and rolling the driver back, performance is MUCH improved.

I wouldn't have thought of verifying this, so thank you for the tip! I appreciate it!

Actions

Joe Ourada Mar 8, 2018 11:07 AM

Hello Mathew,

Download the certified driver through Solidworks for that card. In my experience this will correct graphics issues even tho it is not the latest driver for that card.

If not, then there could be a seperate problem to address. Updating to the certified driver is the first step in narrowing down the possible problems if there is something else not functioning correctly.

Also, just because it is a new machine doesn't mean it will be a home run from the start. About 4-5 years ago I went through 4 brand new Precision M6400 laptops before I got one that worked. Turned out to be several bad power modules in those machines.

Regards,

Joe Ourada

Actions

Matthew Hartman @ Joe Ourada on Mar 8, 2018 12:59 PM

Yeah, we've had our issues with Dell equipment in the past... I was hoping this wasn't the case, again. Taking Alan's tip to mind and rolling back the NVIDIA Driver, it's working MUCH better.

Thank you!

Actions

4 Replies

Alan Sweetenham Mar 8, 2018 10:54 AM
Unmark Correct
Correct Answer
Hi Matthew

i would suspect this is down to switchable graphics where you system is incorrectly favouring the built in intel graphics for composer rather than the NVIDIA card it should be using the idea is to save battery life.

There are a couple of ways to try and resolve it

Under the NVIDIA control panel > Manage 3d settings you can set the global setting to prefer the NVIDIA card or you can add the Composer program exe via the program settings tab and tell this to prefer the NVIDIA card.

I'm not sure if the 5520 has a setting in the BIOS for switchable graphics, the 5510 lacked this for sure.
Like • Show 2 Likes2
Actions
- Matthew Hartman @ Alan Sweetenham on Mar 8, 2018 12:59 PM
  Mark Correct
  Correct Answer
  I had configured SolidWorks in the NVIDIA Control Panel, thinking this applied to Composer, but I see now that "Catia Composer" is a separate application on my system. After setting this up and rolling the driver back, performance is MUCH improved.
  
  I wouldn't have thought of verifying this, so thank you for the tip! I appreciate it!
  Like • Show 0 Likes0
  Actions
Joe Ourada Mar 8, 2018 11:07 AM
Mark Correct
Correct Answer
Hello Mathew,

Download the certified driver through Solidworks for that card. In my experience this will correct graphics issues even tho it is not the latest driver for that card.

If not, then there could be a seperate problem to address.     Updating to the certified driver is the first step in narrowing down the possible problems if there is something else not functioning correctly.

Also, just because it is a new machine doesn't mean it will be a home run from the start. About 4-5 years ago I went through 4 brand new Precision M6400 laptops before I got one that worked.   Turned out to be several bad power modules in those machines.

Regards,

Joe Ourada
Like • Show 2 Likes2
Actions
- Matthew Hartman @ Joe Ourada on Mar 8, 2018 12:59 PM
  Mark Correct
  Correct Answer
  Yeah, we've had our issues with Dell equipment in the past... I was hoping this wasn't the case, again. Taking Alan's tip to mind and rolling back the NVIDIA Driver, it's working MUCH better.
  
  Thank you!
  Like • Show 0 Likes0
  Actions

Graphics issues with new Precision 5520

Outcomes

Related Content

Recommended Content