I am currently adding our product line through 3d content central and eDrawings will not open the model. I have no problem getting to the site but eDrawings keeps spinning its wheels. Does anyone know what setting needs to change on internet options for the site to open the model.
Patrick,
Try a different browser. I just tried it in Firefox & got the spinning eDrawings icon, opened up Microsoft Edge & it loaded the model fine.
Thank you for your response
I have tried several browsers. Firefox, Google, IE.
We are currently running Windows 7 so no Microsoft Edge. I believe Edge only runs on Windows 10 but could be mistaken.
I am able to open up the eDrawings on other computers but others have the same issue of the spinning wheel. Just taking an educated guess that it has to do with a settings issue.
Patrick,
Yes, Edge is Windows 10 but just tried in Google Chrome & it's working in that no problem, so only Firefox for me that doesn't work.
So this was the error log!!!
SolidWorks should provide a work around------ I hope.
May 4, 2018 3:01 PM
Hi Ptrick ,
based on the screen shot , the error is showing refer to websocket , that means you are enabling 'Block Thrid-Party Cookies , please image below :
eDrawings viewer needs cookies to be allowed for the for viewer to work , please do the following to see if this fixes the issue:
1. in Google Chrome 'Settings'
2. Main Menu
3. click 'Privacy and security' under 'Advanced'
4. select 'Content Settings'
5. select 'Cookies'
6. select disable 'Block third-party cookies'
7. try again
Let me know if this fixes the issue.
Salih Alani
SOLIDWORKS Tech Support Engineer.
I am having the same problem in Firefox, just a spinning e-drawings logo. I tried turning off the equivalent setting in Firefox, as best I could find, but it didn't make any difference. Is there any fix for this that you know of?
Thanks.
May 9, 2018 7:18 AM
Hi Kevin,
Thanks for your feedback.
what you are doing is the opposite , you should set the option 'Accept third-party cookies' option to 'Always' instead , as I mentioned in my previous comment that eDrawings viewer requires cookies that comes from http://edrawnign.solidworks.com to generate preview , if the user chooses to block the third party cookies , then the preview will not be generated , it is requirement by eDrawings viewer , please set the option as shown below , close the browser and reopen it again , then try to preview a model , let me know it that works for you.
Regards,
-Sal
Thanks for your prompt response. In your earlier post your screenshots show the switch as off but the wording is the opposite to Firefox so I misunderstood. Anyway the option in Firefox was alreadyset to "Always" so I toggled it off & it still didn't work. After your last message I set it back to "Always" & it now works OK. So toggling that setting seems to have triggered it into life.
Thanks for your help.
May 9, 2018 8:04 AM
Hi Kevin,
Yes , it is confusing , in Google Chrome it says 'Block third-party cookies' so enabling the option will block the cookies , so you need to disable the option to allow cookies. However, in Firefox , the option says ''Accept third-party cookies' , and when you set it Never then you are blocking the third party cookies , and when you set it to Always it will allow the cookies, I hope that makes sense.
also if this issue happens again it is most likely due to the bad http://edrawings.solidwork.com , and you if you delete this cookies it will fix the preview issue, and to do you need to follow the steps below:
1. in Firefox when you see the issue on of the model press F12 to open the browser debug mode
2. navigate to 'Storage'
2. expand 'Cookies', then right click 'http://edrawings.solidworks.com' >Delete All
3. F5 to refresh the page please see the screen image below for clarity
Regards,
-Sal
Thanks Sal,
I'll keep an eye on it.
