Drawing displays differently for different users

Hi, and thanks in advance for your help! We have an issue where I'm opening a drawing file that was created by another user and another division (separate facility) and the views, labels, dims, etc are dangling and in total disarray. I called the original engineer and when he opens the same drawing from the same location (central server), it looks normal to him, exactly how he left it. There must be some global setting or something that's causing this issue. Can anyone help?

I've attached a PDF showing what's happening. I had to redact some company and customer information for confidentiality. For the same reason, I can't upload the solidworks files here.