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Solidworks 2017 crashes when opening a sketch

Question asked by Paul Steijger on Feb 8, 2018
Latest reply on Jan 28, 2020 by Tolga Uzun

Hello everyone,

Solidworks on one of my students laptop keeps crashing whenever she opens a sketch. If she opens an existing part or assembly, she has no problem moving or rotating the part/assembly. She can open the features, and manipulate them. She can delete the feature, and use the existing sketch to make another feature. But somehow if she opens a sketch, either a new one or one that has already been made, her Solidworks crashes.

If I select the "use software OpenGL" under options > performance, the program won't crash. It will however get too slow to accept this as a solution.

Solidworks is installed on a Toshiba laptop, 7th gen i7, 8GB RAM and Intel HD graphics 620. I have a hard time believing the laptop is the problem though, since the problem only arises when opening sketch.

Does anybody here have a clue what the problem could be?

Thanks in advance!