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SW2009 Crashing for the first time using SW

Question asked by Scott Prior on Feb 4, 2009
Latest reply on Feb 6, 2009 by Christopher Thompson

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All,

Help!!!

Does anyone know what this screen means when I'm trying to pull up SW for the first time and it crashes every time? Your help or assistance would be appreciated. See the attached error message I get and what is the work around to this issue for SW 2009 x64 SP 0.0.

Thanks,
Scott

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Solidworks Loading problem.jpg14.3 KB

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Jeff Mirisola Feb 4, 2009 8:16 PM
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Chances are your install is corrupt. You should do a clean install and make sure you have your AV turned off when you reinstall.
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Charles Culp Feb 4, 2009 8:23 PM
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http://www.solidworks.com/sw/support/AntiVirus_SW.html
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1-AID90W Feb 4, 2009 9:40 PM
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Hi Scott,
Are you set up SW at home with VPN network your company that right ? must have license Admin SW of your company and login user look like in your company ..will working and SW no complain... ha ha ha!
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Scott Prior Feb 6, 2009 2:00 PM
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I uninstalled and reinstalled many times without Anti-Virus present and it still crashes with the error message. It's funny how it accepted the upgraded to 2.0 from 0.0 for the first time with curiously, but it still crashes. What a week with no resolution in sight.:-( Help!!!
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Tom Nicholson Feb 6, 2009 2:03 PM
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Scott, You didn't mention 'how' you installed.. If you didn't use the installation manager, make sure you have all the pre-requisites installed.
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Scott Prior Feb 6, 2009 6:24 PM
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Tom,

I installed using SW 2009 x64 SP 0.0 by using the installation manager, everything was installed. I was even asked to installed Windows Desktop Search 4.0 by the SW reseller and that didn't help either. Go figure SW!
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- Christopher Thompson @ Scott Prior on Feb 6, 2009 10:01 PM
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  When I installed SW (SW 2009 as a separate install while retaining SW 2007), there was a problem with the registry. My SW VAR tried to fix the registry using the technique below.
  
  As it was still unresolved, my SW VAR contacted SolidWorks directly and SW repaired the registry during a web meeting.
  
  My guess is you have a problem with your registry that will require intervention by SW.
  
  Question: What causes an "Invalid SolidWorks Standard serial number 29" error when trying to start the 2009 Solidworks application?
  
  Answer: Warning: Please seek advice from the local administration department before making any changes to the registry of the computer.
  
  In testing this was found to be a permissions issue with the registry keys in the HKEY_LOCAL_MACHINE\Software\SolidWorks area of the registry:
  
  Using Regedit.exe
  . Select in turn each of the following keys:
  . HKEY_LOCAL_MACHINE\Software\SolidWorks
  . HKEY_LOCAL_MACHINE\Software\Wov6432Node\SolidWorks
  . Right Mouse button - Permissions
  . Select the Advanced button
  . Under the owners tab - Select to change the owner to "Administrators" group and replace owner on sub-container and object - See Screenshot S-030113-Owner.jpg
  . Apply the changes
  . On the Permissions Tab check:
  . Allow inheritable permissions form the parent to propagate to this object and child objects...
  . Replace permission entries on child objects and entries shown here that apply to child objects
  . See S-030133Permissions.jpg
  . Apply the changes.
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SW2009 Crashing for the first time using SW

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