I have a new Dell desktop computer running windows 10 pro. I have installed the newest eDrawings x64 software and the program opens, but if i try and open a file or go to tools, options it crashes. I have re-installed a few times, run in Admin mode, tried with AV turned off, and checked for updates to windows and eDrawings. None of that has helped. We use eDrawings on many other systems and it works fine, this is the first of this model of Dell we have purchased.
The event log shows:
Error .net Runtime ID: 1026:
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: exception code c0000005, exception address 00007FF8D73C7117
Error Applicaiton Error ID 1000:
Faulting application name: eDrawings.exe, version: 188.8.131.52, time stamp: 0x5a2b15a3
Faulting module name: atig6txx.dll, version: 184.108.40.206, time stamp: 0x57cac114
Exception code: 0xc0000005
Fault offset: 0x0000000000017117
Faulting process id: 0x2fd8
Faulting application start time: 0x01d39f95743f7f26
Faulting application path: C:\Program Files\Common Files\eDrawings2018\eDrawings.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\c0307026.inf_amd64_b9569ad69d2d1689\atig6txx.dll
Report Id: b6640c20-d7ca-419c-bdb0-067a3cd38e3e
Faulting package full name:
Faulting package-relative application ID:
Anyone seen this or have any ideas?