0 Replies Latest reply on Feb 6, 2018 7:24 PM by Christopher Johnson

    eDrawings crashes on file load or selecting options.

    Christopher Johnson

      Hello,

      I have a new Dell desktop computer running windows 10 pro.  I have installed the newest eDrawings x64 software and the program opens, but if i try and open a file or go to tools, options it crashes. I have re-installed a few times, run in Admin mode, tried with AV turned off, and checked for updates to windows and eDrawings.  None of that has helped.  We use eDrawings on many other systems and it works fine, this is the first of this model of Dell we have purchased.  

       

      The event log shows:

      Error .net Runtime ID: 1026:

      Application: eDrawings.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: exception code c0000005, exception address 00007FF8D73C7117

       

      Followed by:

      Error Applicaiton Error ID 1000:

      Faulting application name: eDrawings.exe, version: 18.1.0.87, time stamp: 0x5a2b15a3

      Faulting module name: atig6txx.dll, version: 21.19.128.4, time stamp: 0x57cac114

      Exception code: 0xc0000005

      Fault offset: 0x0000000000017117

      Faulting process id: 0x2fd8

      Faulting application start time: 0x01d39f95743f7f26

      Faulting application path: C:\Program Files\Common Files\eDrawings2018\eDrawings.exe

      Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\c0307026.inf_amd64_b9569ad69d2d1689\atig6txx.dll

      Report Id: b6640c20-d7ca-419c-bdb0-067a3cd38e3e

      Faulting package full name:

      Faulting package-relative application ID:

       

      Anyone seen this or have any ideas?

       

      Thanks.