AnsweredAssumed Answered

SW 2017 Crashes when opening new document.

Question asked by Ryan Gilpin on Jan 29, 2018
Latest reply on Feb 6, 2018 by Bob Van Dick

I originally installed SW 2017 student version and would recieve the .net framework error upon start up.  I then updated my Windows 7 and now have the service pack 1 installed.  SW now opens fine but every time I click on New Document it just freezes and says an error has occurred and SW needs to shut down.  I have uninstalled and reinstalled SW numerous times ensuring my anti-virus and etc was not interrupting anything.  I can't install SW in safe mode with networking because it is unable to access everything for the install.  I have tried to reinstall while going to regedit and typing in RemappedElevatedProxiesPolicy and setting it to 1 before the install and changing it back to 0 after to ensure the Windows 7 update wasn't screwing with the installation.  I have tried repairing the installation and running it as an administrator.  I am completely out of ideas and have not been able to find any other possible solutions.  I greatly appreciate any help and if this is not in the appropriate forum please let me know which forum would be best as I am new to this.


Some information about my computer

Windows 7 Service Pack 1 (HP model p7-1254)

Processor AMD A6-3620 APU with Radeon(tm) HD graphics 2.20 GHz

64 Bit