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Did you know you can export to ProE from SW?
How was the STEP file saved? Did you save the file as a STEP 203? What version of Pro-E is your customer using as Pro-E should be able to open a STEP 203 without problems.
I use both SolidWorks and Pro-E. If you would like me to test opening it in Pro-E, send an email (ZIP file attachment) using the contact information provided by the link following my signature.
SolidWorks Office Premium 2007 & 2009
Pro/Engineer WF 2.0 & 3.0