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PDM - tasks failed to run for entire day (maybe more?)

Question asked by Paul Marsman on Jan 23, 2018
Latest reply on Jan 26, 2018 by Paul Wyndham

As many do, we have actions on the release of a drawing/part/assembly to export pdf/step/dxf files as actions in the transition.

A user came to me and said that a bunch of his pdf/step files were of old revisions still.  Looked at the task log for failed tasks but for the 30+ files that were released that day I only have one single task that ran.  Also have them setup to email myself if any tasks fail, but never saw any emails. The day before, everything ran fine, and 4 days later everything ran fine.  This is the only time I've seen this where the tasks never get started.

 

My VAR says "PDM Tasks are great time savers and they usually perform as expected - but they aren’t 100% reliable.  Glitches can happen and then the task doesn’t run or doesn’t complete as expected.  Therefore, it is necessary to keep an eye on the results of the tasks to be certain they are coming out as expected.".  This is UNACCEPTABLE!  Ok, so they also said they are trying to find a way to run a report to validate what has been released without an export happening properly with out-of-the-box stuff, otherwise I need to pay them to write a script to check this.

 

I'm concerned that this has happened other times and if we re-order parts, they will be made to old revisions.

 

Questions:

1. Anyone have an idea why the tasks never made it to the "Task List"

2. Anyone know of a way to report which items don't match latest release

     (I do have the tasks set to create a reference the source file)

3. Anyone ever see anything like this before?  I'm looking for a root cause!!!!!!

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