SW only uses one core as far as I know. You did not mention if you have a certified graphics card. Not having one can cause this issue. However, there are also many other reasons for SW to crash. Sometimes it can be as simple as rebooting your computer everyday.
I use an updated driver for my graphics card. It's NVIDIA Quadro K620. But, I didn't get the meaning of 'Certified graphics card'.. Would you please describe more?
You need to go to SolidWorks homepage (or use SolidWorks RX) to check if your driver VERSION is certified. It is very possible that the latest driver available is not certified and therefore potentially unstable.
Also - during install - did you:
- Disable firewall and antivirus?
- Set User Account Settings to minimum?
- Right-click the Setup file and select Run as Administrator?
All of the above is necessary to get a correct install.
I'm running SW2018 sp2.0 on a test system, it's an older CAD station but still has an i5 and 32 gb of ram and a K420 with the correct driver. I installed on this to try out 2018 and the free surface simulation. It crashes ALL THE TIME not doing a simulation, just edit part = crash, open part = crash, open an assembly = crash, ect.
I ran SolidWorks RX and everything is up to snuff for this, actually running RX trying to catch a crash is the only time it doesn't crash.
It is a silent install over the network and the install worked fine so if the AV or UAC screwed something up and just make it unstable that's piss poor work from the programmers.
Random crashes are extremely frustrating for you and for us too. If something is reproducible and repeatable we can find the cause and solution, but with random crash situations it can often be tough to narrow down the cause.
In SolidWorks 2018, the crash dialog now shows the fault module, which is the dll name where the crash occured along with an offset value that gets us to the location within the dll. This combination of dll name and offset is essentially an ID to uniquely identify the crash you're seeing. We would likely need a lot more info to determine what is happening on your machine, however, if you pass along this info I can take a look to see where you are crashing. This might help us narrow down the cause.
Ultimately, if anyone is seeing regular crashing (repeatable or random), you should work with your VAR who can help triage the problem and report it to us so we can investigate. When you crash, a crash log is zipped up and archived on your machine and can be sent at a later time to the VAR along with other data to help us understand the issue.
I hope this helps.
Thanks for the tip on the log files. I did get a problem capture to run but it's a large file 8mb. The crash logs are much smaller. FYI I have 23 of them since the 11th.
Please contact your reseller ( VAR ) and report this issue.
Crash troubleshooting will require your CXPA folder to be uploaded to Service Request.
Your CXPA folder is located at %localappdata%\SOLIDWORKS\CXPA.